Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.
Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.
1. Responsibilities- Contributes to the strategy, design & execution of Medable’s account management & partnership governance program
- Serve as a trusted advisor to leadership within partner/client organizations, ensuring alignment with Medable’s governance programs and strategic objectives.
- Identify and drive impactful work streams that advance strategic initiatives.
- Partner with clients and cross-functional Medable teams to identify opportunities for improvement and implement continuous improvement initiatives and study development standards.
- Define and monitor operational key performance indicators (KPIs) to measure partner/client success and provide metrics for governance meetings.
- Create operational strategy and client deployment strategy to support training and implementation.
- Develop expertise in Medable’s digital trial platform and service portfolio to inform strategy, identify opportunities, and educate partners/clients on additional solutions.
- Act as the primary point of contact for all client deliverables.
- Stay informed on market trends and competitor actions to maintain a competitive advantage.
- Address and resolve complex issues requiring deep knowledge of Medable’s operations, subcontractors, products, and services.
- Provide oversite for resourcing, project management and financial management on all projects.
- Lead initiatives to optimize operational excellence across assigned accounts, fostering a culture of innovation and continuous improvement.
- Other duties as assigned.
- Minimum of 10+ years of experience or a combination of education and experience managing clients/accounts operations.
- Advanced understanding of eCOA, ePRO, EDC and DCT with demonstrated success in account management.
- In-depth expertise in clinical trial data management, regulatory compliance, and global study environments.
- Proven operational client/account support in clinical trials.
- Excellent written, verbal, and presentation skills, including the ability to communicate effectively with C-level stakeholders.
- Demonstrated ability to deliver exceptional client service and resolve issues proactively.
- Strong project management and organizational skills.
- Collaborative mindset with the ability to work effectively across teams.
- Deep knowledge of clinical trial initiatives, tools, and emerging trends.
- Track record of building long-term client relationships and retaining high-value accounts.
- Bachelor’s degree required.
- Master’s degree (preferred).
- Proficiency in Microsoft Office, Google Suite, and clinical trial systems (CTMS, EDC, eCOA).
- As required.
At Medable, we believe that our team of Medaballers is our greatest asset. That is why we are committed to your personal and professional well-being. Our rewards are more than just benefits - they demonstrate our commitment to providing an inclusive, healthy and rewarding experience for all our team members.
Flexible Work
Remote from the start, we believe in a flexible employee experience
Compensation
Competitive base salaries
Annual performance-based bonus
Stock options for employees, aligning personal achievements to Medable's success
Health and Wellness
Comprehensive medical, dental, and vision insurance coverage
Carrot Fertility Program
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
Wellness program (Mental, Physical and Financial)
Recognition
Peer-to-peer recognition program, celebrating achievements and milestones
Community Involvement
Volunteer time off to support causes you care about
Medable is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or would like to request an accommodation due to a disability, please contact us at [email protected].
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