Program Enrollment Specialist in East Ohio

Tasks and Duties:

• Completes intake forms using an iPad and prepares change of address records, and issues service discontinuance orders.
• Confers with customers in person and by telephone in order to provide information about services.
• Keeps records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Communicates with family members to assist them in understanding, dealing with, and supporting consumers with respect to Self Determination process.
• Identifies opportunities to add to or improve our service offerings.
• Maintains confidentiality of records relating to consumers.
• Upholds mission and values.
• Other duties as assigned.

EMPLOYMENT STANDARDS

• Degree in Business, Human Services, Marketing/Communication or comparable experience and education.
• Will consider candidates with experience relevant to position.

Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose.

We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive. Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Grow your career with us. Grow your impact with us.

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What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.