Program Management Director - Sales/GTM Strategic Programs

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Digital Enterprise Program Management office is seeking an experienced Program Management Director to lead enterprise priority programs. This is an Executive facing role that will be instrumental in enabling Salesforce lean agentic evolution as the liaison to our Business Partners. Role will primarily focus on driving execution of the program through business process design along with articulation of clear requirements in order to deliver against our big bets and continuous AI journey. 

Requires experience supporting internal operational improvement for Sales & Marketing Operations, along with GTM motions, driving internal business operations and enterprise end-state transformation with focus on process, policy, and controls required for operational readiness. Acting as a liaison between our business stakeholders and DET org to build alignment on scope and manage delivery against goals. This involves not just project oversight, but taking a hands-on approach to planning and managing the delivery; communicating with transparency and clarity; proactively resolving risks and issues; and identifying and implementing the delivery framework and operating model to accelerate delivery while holding to high quality standards. 

This is an office-flexible role for Atlanta, GA, Indianapolis, IN, Denver, CO, or Seattle, WA. In office expectations are 3 days/week to support customers and/or collaborate with their teams.

Key Responsibilities:

• Program Planning & Delivery: Effectively plan, coordinate, and direct the delivery of large, complex projects and programs while managing risks and issues to minimize scope, budget, and schedule impacts. 

• Build and Empower Teams: Leading, motivating, and holding accountable project and internal/external team members in a matrixed organization. Fostering a culture of collaboration and continuous improvement.

• Stakeholder & Scope Management: Proactively build strong, trusted working relationships with functional leaders and business partners to align on vision, business outcomes and managing expectations around any scope changes and trade-offs. 

• Long-term Program Plans: Maintain the program delivery roadmap and alignment of outcomes along with required investments to long-range plans (LRP) and annual operating plans. 

• Manage Risk, Issues and Accelerate Decision Making: Proactively identify and manage cross-team dependencies and program risks, escalating to stakeholders as needed for immediate resolution.

• Compliance & Quality Management: In partnership with Business Owners ensure corporate controls (e.g., SOX, Security), process and policy related changes are adequately decisioned, documented, and validated for operational readiness. 

• Program Health Reporting: Defining and tracking key performance indicators (KPIs) to measure program success and health.

• Value Realization Reporting: Support creation of the business case/ROI aligned with the required data driven metrics for objectively measuring outcome attainment

• Influence and Communicate: Act as the primary communicator for the program, taking project level details and aggregating up to provide clear and concise updates to multiple levels of leadership, including executive sponsors.

What sets you apart:

• Driving business transformation in a program management role 

• Extensive experience driving large-scale Enterprise transformational initiatives with a focus on business transformation 

• Self-starter with the ability to work through ambiguity to put the appropriate structure in place to accelerate delivery

• Executive level communicator and active listener, who can convey complex ideas in a clear, concise manner

• Ability to influence outcomes across different levels in the organization

• Knowledge of Salesforce solutions (Agentforce, Customer 360, Slack, Tableau) and experience with AI Productivity tools 

• Advanced degree in business or technology related field

Required Skills and Experience:

• 12+ years of experience leading large-scale transformation programs

• Executive level communication and presentation skills

• Driving Business Process discovery and end state design

• Facilitating and documenting key design decisions

• Program planning and requirements management experience 

• Project Management Professional (PMP) certifications

• Solid command of project methodologies (e.g. Waterfall, Agile, Lean, Kanban)

• Experience using project planning and PLM tools (Jira, Smartsheet, Asana, Monday)

• Bachelor’s degree in business or technology related field

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $177,600 - $257,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.