Manage relationships with students and families while ensuring tutoring programs succeed. Drive growth through consultative sales and achieve monthly revenue goals.
Who We Are
StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team.
Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission-driven, values-based, and entrepreneurial company. We’ve been selected to the Inc. 5000 list of the fastest growing companies in America eight times, and were the list's #1 fastest-growing tutoring company. We've also been awarded the Boston Business Journal Pacesetters Award three times, which recognizes the fastest growing companies in Massachusetts. We are a two-time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:
Onward and Upward | Embrace Growth & Learning | Deliver and Expect Excellence | Care for One Another | Communicate, Communicate, Communicate | Have Fun
Position Description
Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage a large set of families and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.
Responsibilities
- Provide high quality customer service to StudyPoint students and families; working with an average of 200-400 families.
- Work with tutors to ensure tutoring programs are on track for success.
- Grow the business through selling programs to new and existing customers using a consultative sales approach.
- Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
- Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
- Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.
- Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates.
- Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.
Qualifications
- Excellent interpersonal skills with demonstrated ability to work with many types of people.
- Ability to multitask and handle a high volume of calls and emails.
- Careful attention to detail and ability to develop new processes to improve efficiency.
- Willingness to work in an environment with shifting priorities and ability to learn new systems.
- Strong written and verbal communication skills and excellent organizational skills.
- Proficiency with Microsoft Office and experience working with a CRM database.
- Excitement to take on increasing responsibility and grow within the company.
- Ability to reach monthly sales goals; sales experience is a plus.
- Experience working in a small, entrepreneurial environment a plus.
- Bachelor’s degree required. Master's degree a plus.
- Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
Benefits
- Competitive salary with performance-based commission plans, paid monthly. Base pay of 60k with OTE in the 80-90k range
- Generous time off policy, including flexible PTO and sick days, plus your birthday off.
- Annual paid volunteer day to do community service/charity work.
- Health coverage and dental options.
- Significant discounts on tutoring for family members.
- 401k option.
- Work from home.
StudyPoint Seattle, Washington, USA Office
Seattle, United States
Similar Jobs
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Coordinate end-to-end installation projects for customers by tracking progress, scheduling within SLAs, documenting interactions, resolving work order issues, and communicating with customers, service providers, stores and vendors. Maintain compliance documentation, use systems (Installation Management System, myRedVest, Salesforce), deliver customer support via inbound/outbound calls, and adapt to process changes while meeting performance goals.
Top Skills:
Installation Management SystemMyredvestSalesforce
Consumer Web • eCommerce • Information Technology • Retail • Software • Analytics • App development
Serve as strategic Director of Labor Relations for a geographic division: advise HR and people leaders on labor law, union activity, and pro-associate initiatives; analyze union trends; design and deliver training; develop interventions; partner with Legal and operations; build Associate Relations capabilities and lead complex labor matters.
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Own end-to-end product experience for an observability pipeline domain: conduct user research, prototype, and ship production-ready React interfaces. Build and evolve component libraries and design systems, ensure accessibility and performance, collaborate with PMs and engineers, measure UX outcomes, and mentor junior team members.
Top Skills:
CSSGraphQLHTMLJavaScriptOpentelemetryReactRest ApisTypescriptWcag
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
