Program Manager I - Email Development

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
The Video Services Customer Communications team faces the complex challenge of managing high-volume, multi-brand messaging for DISH TV and Sling TV while maintaining strict technical accuracy and regulatory compliance. This role solves the problem of operational fragmentation by bridging the gap between marketing strategy and technical execution, ensuring that every communication is timely, relevant, and flawlessly delivered. Success means streamlining the campaign lifecycle to reduce time-to-market while improving the overall quality and consistency of the customer experience.
What Success Looks Like (Objectives)

• Drive the end-to-end execution of acquisition and retention email campaigns, ensuring all deliverables align with departmental OKRs for customer growth and churn reduction
• Bridge the gap between marketing requirements and technical implementation by translating business goals into actionable development specifications for HTML/CSS environments
• Establish and maintain rigorous quality assurance protocols to ensure 100% accuracy in regulatory and programming-related communications
• Leverage AI-driven productivity tools to optimize project tracking and automate manual documentation workflows within systems like Airtable
• Manage cross-functional timelines and stakeholder expectations, proactively identifying risks and proposing strategic solutions to keep high-priority releases on track

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring)

• A high level of technical understanding regarding HTML, CSS, and JSON structures specifically optimized for email rendering and In-App messaging
• Critical experience managing complex project lifecycles within a fast-paced corporate environment, preferably within the telecommunications or streaming industry
• Exceptional professional communication skills used to present technical information to non-technical stakeholders and manage diverse partner relationships
• The ability to visualize and map intricate customer journeys, ensuring that messaging remains empathetic and clear as users navigate different brand touchpoints
• AI literacy and the ability to apply generative or analytical AI tools to improve the efficiency of campaign development and operational tracking
• Strategic problem-solving skills that allow for quick pivoting and prioritization when business needs or programming schedules change

Additional Qualifications

• Previous experience utilizing Adobe Journey Optimizer to orchestrate multi-channel communications
• Advanced proficiency in Airtable for project management and workflow visualization

Minimum Requirements

• Minimum Education: Bachelor's Degree in Marketing, Communications, Information Technology, or a related field
• Minimum Experience: 1-3 years of experience in program management, email marketing, or digital operations
• Required Technical Skills:
  
  • HTML/CSS for Email
  • JSON
  • Project Management Software (e.g., Airtable, Jira)

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )