Senior Program Manager, People Operations

 

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

 

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE 

We’re looking for a Senior Program Manager to lead the end-to-end execution of Thrive Market’s core People programs across both HQ and Fulfillment Center populations. This role serves as the central point of ownership for critical, recurring initiatives - ensuring programs are delivered on time, with consistency, and at a high standard across the business.
Operating at the intersection of strategy and execution, you will translate People priorities into structured, scalable and sustainable programs that drive impact across performance management, engagement, and workforce processes. You’ll partner closely with your People Ops team and business leaders to align on priorities, bring clarity to complex workflows, and ensure seamless delivery across diverse teams and environments.

This is a high-ownership, high-visibility role for someone who thrives in ambiguity, builds structure where it’s needed, and operates with strong operational and technical rigor. Success in this role looks like programs that run predictably and effectively, stakeholders who trust the process, and leadership freed up to focus on forward-looking strategy while execution runs without friction or escalation.

RESPONSIBILITIES

• Own the full annual performance cycle, including system configuration, calibration facilitation, ratings workflows, and manager communications
• Run mid-year check-in processes and maintain the infrastructure for continuous feedback
• Develop and deliver manager training to support consistent, quality execution across the business
• Lead annual merit and equity planning execution, coordinating across Finance, HRBPs, and People systems
• Manage off-cycle compensation workflows and build manager enablement materials that reinforce compensation philosophy (set by the Director)
• Own benefit open enrollment end-to-end, including vendor coordination, broker management, and employee communications.
• Manage ongoing plan governance, escalations, and compliance requirements
• Own the L&D curriculum, including mandatory and compliance training, manager development programs, and LMS administration
• Prioritize and sequence the learning roadmap in alignment with business needs and HR partnership alignment.
• Lead change management, communications planning, and project execution for HR initiatives spanning HQ and FC Thrivers.
• Partner closely with the FC People Ops Director as a core internal stakeholder and execution peer.
• Build documentation, playbooks, and program calendars that create repeatability and reduce reliance on tribal knowledge.
• Collaborate with People Ops, Analyst on People Ops OKR tracking and reporting, ensuring consistent visibility into program status, risks, and outcomes across stakeholders.

QUALIFICATIONS

• 6+ years of experience in HR program management, People Operations, or a closely related function
• Proven track record owning cyclical HR programs end-to-end, including performance, compensation, or benefits cycles
• Strong project management discipline with the ability to manage multiple programs simultaneously without losing execution quality
• Experience supporting both corporate and hourly or operations-based employee populations
• Comfortable working with HRIS and people systems, including Workday; familiarity with LMS platforms a plus
• Excellent stakeholder communication skills, with the ability to influence without authority across levels and functions
• Prior experience in eCommerce, retail, or high-volume workforce environments
• Background in change management and large-scale program rollouts
• Familiarity with benefits administration and vendor or broker management
• Experience building or scaling L&D infrastructure in a fast-paced environment

BELONG TO A BETTER COMPANY

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful office in Playa Vista
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
  

We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better products, support better brands, make better choices, and build a better world in the process.

At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.

Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!

Employment with Thrive Market requires that employees be based in the United States. This is a condition of employment and must be maintained throughout the duration of employment.

If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.

Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at www.thrivemarket.com.
© Thrive Market 2026 All rights reserved.

JOB INFORMATION

• Compensation Description - The base salary range for this position is $90,000 - $120,000/Per Year.
• Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
• Total Compensation includes Base Salary, Stock Options, Health & Wellness Benefits, Flexible PTO, and more!
• This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter.