Service Delivery Manager

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

We are seeking an experienced and dynamic Service Delivery Manager to join our IAM & Security Engineering team. This role is critical in ensuring the delivery, reliability, and efficiency of our services, security tools, and policies. You will be responsible for establishing and maintaining a robust and repeatable framework for planning, implementing, and continuously improving the tools, applications, services, and policies managed by the IAM & Security Engineering team. Your work will directly contribute to delivering a seamless, secure, and best-in-class user experience for our employees, customers, and partners. This role can be based out of our New York City office or remotely out of the United States.

• Develop and oversee a service delivery framework to ensure IAM and security solutions are consistently aligned with business objectives
• Partner with Engineers to design, implement, and manage IAM and Security Engineering services, ensuring they are scalable, reliable, and secure
• Establish governance, metrics, and SLAs to measure and enhance service performance
• Collaborate with cross-functional teams, including IT, Compliance, Legal, and Business Units, to align IAM & Security Engineering strategies with organizational needs
• Ensure continuous improvement in IAM and Security Engineering tools by leveraging automation, analytics, and emerging security technologies
• Own the incident response process related to IAM and Security Engineering tools, ensuring swift remediation and minimal disruption
• Drive vendor management and strategic partnerships to optimize IAM and Security Engineering technology investments
• Act as a thought leader in IAM and Security Engineering, providing guidance on regulatory compliance, risk mitigation, and best practices

• Bachelor’s degree in Computer Science, Information Security, or a related field is preferred but not required
• 5+ years of experience in IT Security, IAM, or related domains, with at least 3 years in a leadership or service delivery role
• Strong expertise in IAM frameworks, Zero Trust architectures, and Privileged Access Management (PAM)
• Experience managing IAM solutions such as Okta, Azure AD, SailPoint, CyberArk, or Ping Identity
• Strong grasp of technical concepts and technical project management skills
• Proven track record of implementing and improving ITIL-based service delivery frameworks
• Strong understanding of security compliance frameworks (ISO 27001, NIST, SOC2, GDPR, etc.)
• Exceptional stakeholder management, communication, and leadership skills
• Strong analytical and problem-solving abilities with a focus on continuous improvement

• Opportunity to lead and shape a critical function in a global technology organization
• Work with cutting-edge IAM and Security Engineering technologies
• Collaborate with industry-leading professionals in a dynamic and innovative environment
• Competitive salary, benefits, and opportunities for professional growth

If you are a strategic thinker with a passion for delivering secure, high-performance IAM and security solutions, we encourage you to apply and make a lasting impact on our security infrastructure and user experience.

Apply Now – Be a key player in shaping the future of IAM and Security Engineering at MongoDB. Work with cutting-edge technologies, collaborate with top security professionals, and drive security excellence in a fast-growing company.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 1263066469