Program Manager, PSA Retail Growth

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris.

We're looking for a Program Manager to join our PSA Retail Growth team. This role will focus on supporting and scaling PSA’s strategic partnership with eBay, helping collectors seamlessly authenticate and grade their items across platforms. 

The Program Manager will play a key role in driving cross-functional initiatives that enhance the PSA-eBay authentication and grading experience. They will coordinate efforts across product, operations, marketing, finance, and analytics to ensure projects stay on track, performance is monitored, and opportunities become realities. This role is ideal for someone who is organized, collaborative, and passionate about creating great customer experiences through partnerships.

You’ll report to the Director of Strategic Partner Services and work from our Santa Ana, CA office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

• Drive cross-functional programs: Partner with product, operations, engineering, marketing, finance, and analytics teams to launch new programs and support ongoing initiatives.

• Coordinate partner-facing projects: Serve as an internal point person helping manage timelines, updates, and deliverables related to the partnership.

• Build cross-company roadmaps: Plan both near-term and long-term to execute on a shared vision. Anticipate risks, communicate tradeoffs, and keep stakeholders aligned.

• Analyze performance and identify improvements: Monitor key metrics, synthesize user feedback, and work with teams to implement data-driven enhancements.

• Enable operational excellence: Identify process gaps, streamline communication, and help establish scalable systems for program tracking and reporting.
  Champion collaboration and visibility: Communicate program goals, progress, and learnings to executive stakeholders, ensuring transparency and shared ownership across teams.

Who You Are:

• 5+ years experience in program management, ideally in a consumer technology business

• Capable of managing ambiguity, coming up with creative solutions, and delivering results

• Excellent written and verbal communication skills

• Highly organized and detail oriented

• Self-starter and natural problem solver that thrives in dynamic, fast-paced environments

• Experienced in coordinating cross-functional teams and managing external partnerships

• Data-driven mindset with a focus on continuous improvement and measurable outcomes

Physical Requirements:

• Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.

• Hand Use: Regular hand use for various tasks.

• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.

• Lifting and Carrying: Ability to lift, carry, and move materials up to 25 pounds.

• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. 

• Sitting or Standing: Ability to sit or stand for extended periods of time.

Salary Range: The salary range for this position is $86,053 - $114,400. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

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We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

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If you are based in California, you can read information for California residents here.