Project Manager, Central Project Operations

The Central Project Operations (CPO) team, embedded within Care Team Operations (CTO), provides specialized project management to Clinical Operations, Support, Member Operations, and Demand Enablement. Every time Hinge Health ships a new feature, launches a new program, or transforms how Operations works, it requires a dedicated resource to provide confidence, clarity, and rhythm to execution. This is the role of a CPO Project Manager.

CPO PMs are responsible for coordinating complex, cross-functional projects from concept through execution. They act as the bridge between Product and Operations for feature rollouts, implement new vendors, design and run operational experiments, roll out new care models and approaches, and identify opportunities to leverage AI automation across operational workflows.

Join the Central Project Operations team and become the driving force behind the cross-functional and operational initiatives that turn strategy into execution for over 20 million people who rely on Hinge Health for musculoskeletal care.

In your first 3 months:

• Onboard into the CPO operating model and build relationships with key stakeholders across Product, Engineering, Clinical Operations, Learning & Development, Care Team Quality, Support Operations, and Member Operations.

• Shadow and then co-lead an active initiative—whether a product-driven launch or an Operations-internal project—learning how CPO manages project charters, communication plans, and stakeholder rhythms.

• Own your first well-defined workstream end-to-end: build a clear scope and timeline, track progress, surface risks early, and resolve day-to-day issues to maintain smooth operations.

In your first 6 months:

• Independently lead medium-scale initiatives across both project types: coordinating the operational implementation of new product features and driving Operations-owned projects such as vendor implementations, tooling migrations, process experiments, or care model rollouts.

• Develop project charters, stakeholder maps, RAID logs, and change logs; establish communication and reporting structures; and coordinate people and resources across care teams.

• Serve as the single point of contact for your assigned projects—whether partnering with Product on a feature launch or partnering with Ops leaders on an internal transformation—coordinating workstreams such as training, SOP updates, change management, and front-line feedback.

• Proactively identify and pilot new tools, workflows, or reporting methods—including AI-powered automation opportunities—that improve project execution and operational efficiency.

In your first year:

• Own the end-to-end delivery of multiple projects—from initiation through project closure and retrospective meetings—confirming deliverables, documenting lessons learned, and identifying follow-up actions with all key stakeholders.

• Maintain the confidence, clarity, and rhythm of execution essential to baseline operations — creating a clear path forward, keeping teams aligned and moving, and handling changes to timeline and scope with calm, decisive, dependable execution and limited manager guidance.

• Champion continuous improvement across Operations by identifying inefficiencies, proposing solutions (e.g., system migrations, workflow redesigns, experimentation frameworks), and driving those improvements to completion.

• Connect your project portfolio to Hinge Health's strategic priorities — articulating how your initiatives drive operational efficiency, member outcomes, or business scale. Bring that context into stakeholder conversations so teams understand not just what is changing, but why it matters.

• A Cross-Functional Connector: You build relationships across teams, communicate clearly with diverse stakeholders, and serve as the bridge between Product, Engineering, and Operations. You don't just manage your projects in isolation — you maintain a broad view of how initiatives across Operations interrelate, proactively surface conflicts and dependencies, and bring the right context to the right people at the right time.

• A Learn-it-all: You don't just follow the playbook—you proactively look for opportunities to test new tools, workflows, or reporting methods. You can independently pilot an idea, push through technical and non-technical barriers, and deliver outcomes or learnings. You actively use AI tools to make yourself and your team more effective — building workflows, automating repetitive tasks, and continuously raising the bar on what's possible.

• An Organized Executor: You're extremely detail-oriented—catching misaligned dates, missing stakeholders, and documentation gaps before they become problems. You build and maintain detailed project plans, hit every milestone, and complete project closure with limited manager help. You let data lead: your status updates include metrics, your recommendations are evidence-backed, and your dashboards give stakeholders the visibility they need to make confident decisions.

• A Risk-Aware Decision Maker: You don't wait for problems to surface—you anticipate them. You identify risks early, maintain RAID logs, and design mitigation strategies before issues materialize. When ambiguity or complexity does arise, you gather data, diagnose root causes, and drive decisions to closure with a clear recommendation and the right people in the room.

• 2–4 years of project management or cross-functional operations experience.

• Demonstrated ability to own end-to-end project delivery—scoping, planning, risk management, stakeholder communication, and project closure—including creating core artifacts such as project plans, timelines, RACI matrices, and RAID logs.

• Proven track record of managing multiple concurrent projects simultaneously — prioritizing across competing timelines, stakeholder needs, and resource constraints without losing execution quality on any single initiative.

• Experience driving operational readiness activities — including SOP development, training coordination, and change management — as core project deliverables, not afterthoughts.

• Experience working with AI-powered productivity tools (e.g., Glean, Claude Code) to automate workflows or accelerate information gathering.

• Proficiency with Google Sheets and project management tools (e.g., Asana, Smartsheet, or similar) to track performance and build dashboards.

• Strong written and verbal communication skills—you bias toward clear, concise updates across Slack, email, and meetings.

• Ability to influence and lead through collaboration in matrixed, cross-functional environments—building alignment across teams without direct authority.

• Experience in healthcare, health-tech, or clinical operations environments.

• Experience leading vendor implementations or system/tooling migrations — including vendor evaluation, contract coordination, and operationalizing new tools across cross-functional teams.

• PMP, CAPM, or equivalent project management certification.

• Familiarity with project management methodologies (Agile, Waterfall, or hybrid approaches); ability to adapt methodology to project type rather than applying a single framework to every initiative.

• Experience supporting product launches or feature rollouts that require cross-functional coordination across engineering, product, and operations teams.

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care.

As the preferred partner to 50+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,550 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

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