Luma Health Logo

Luma Health

Project Manager

Job Posted 18 Days Ago Posted 18 Days Ago
Remote
Hiring Remotely in USA
80K-90K
Mid level
Remote
Hiring Remotely in USA
80K-90K
Mid level
Drive successful project execution for customer implementations, managing timelines, resources, risks, and stakeholder communication while ensuring high-quality delivery of solutions.
The summary above was generated by AI

WE'RE LUMA HEALTH.

Needing healthcare can be hard — getting care shouldn’t be.

We built Luma Health because we are all patients. We believe it should be easy to see and connect with our doctor. To get the care we need, when we need it.

So, we’ve created solutions to fix this problem. Our technology makes messaging easier, scheduling appointments more efficient, and it modernizes care delivery from beginning to end.

The Role: Project Manager

We are seeking a highly organized, proactive, and empathetic Project Manager to join our Delivery team at Luma. In this role, you will act as the central point of contact for our customers during implementation, ensuring a seamless and impactful experience without stepping into solution design or technical architecture.

As a Project Manager, your primary responsibility is to drive successful project execution from kickoff through go-live and transition. You will work in close partnership with our Solution Consultants—who are responsible for system configuration and solution design—to ensure the delivery of value-driven solutions that align with our customers’ goals.

Your focus will be on managing timelines, resources, risks, and stakeholder communication throughout the implementation lifecycle. You will lead customer engagements with clarity and confidence, proactively managing expectations, surfacing risks, and maintaining alignment across internal and external teams. You are a strong relationship builder who knows how to facilitate cross-functional collaboration and guide stakeholders at all levels, including executive leadership.

Key Responsibilities:

  • Serve as the project owner and main customer liaison throughout the implementation process, ensuring clear communication and alignment from kickoff through post-go-live support.
  • Partner with Solution Consultants and Technical teams—without leading design—to ensure the customer receives a solution aligned with their business needs.
  • Manage project scope, timeline, milestones, and risks, ensuring on-time, high-quality delivery of the Luma platform.
  • Drive effective stakeholder engagement across internal teams (Sales, Customer Success, Engineering, and Product) and customer organizations.
  • Proactively identify and resolve project blockers, escalate issues as needed, and keep all parties informed with regular status updates and reporting.
  • Lead project meetings and customer touchpoints, fostering strong relationships and high levels of customer satisfaction.
  • Champion delivery process improvements and help evolve project management frameworks to enable scalable and repeatable success across customer engagements.
  • Ensure alignment with standard methodologies, delivery processes, and documentation protocols.

About You:

  • Proven track record of delivering complex enterprise implementations, ideally in healthcare or other regulated industries.
  • Exceptional communication, facilitation, and relationship-building skills across technical and business audiences.
  • Comfortable leading multiple projects simultaneously with a high degree of autonomy.
  • Adept at navigating ambiguity and bringing clarity through structured planning and execution.
  • Strong problem-solving skills focused on removing delivery roadblocks (not designing solutions) and keeping projects on track.
  • Familiarity with implementation best practices and lifecycle management for SaaS platforms.
  • Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of partners
  • Strong communication skills, both written and verbal; able to optimally develop materials that are appropriate for the audience
  • Bachelor's Degree or related field

What Would Set You Apart:

  • Experience working in a growing start-up
  • Experience working in healthcare

We Take Care of You!

  • Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs.
  • Work Life Balance
  • Flexible Time Off
  • Wellness Programs
  • Discounted Perks
  • 401(k) and Company Equity

Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace so if you’re excited about this role but your past experience doesn’t align  with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Luma Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Everyone is welcome here.

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Luma also include stock options + benefits (including medical, dental, and vision.)

  • Pay Range: $80,000—$90,000 USD

Note: we have been made aware of individuals fraudulently claiming to represent Luma Health recruiting. Please note that you will never be asked to submit payment or share financial information to participate in our interview process. All emails from Luma Health will come from "@lumahealth.io" email addresses. Any emails from other email addresses are scams. If you suspect that you've been contacted by a scammer, we recommend you cease all communication with the scammer and contact the FBI Internet Crime Complaint Center. If you'd like to verify the legitimacy of an email you've received from Luma Health recruiting, forward it to careers@lumahealth.io.

Top Skills

Saas Implementation

Similar Jobs

2 Days Ago
Remote or Hybrid
49 Locations
74K-102K Annually
Junior
74K-102K Annually
Junior
Big Data • Food • Hardware • Machine Learning • Retail • Automation • Manufacturing
The Project Manager will lead various projects in a cross-functional team, manage timelines, and communicate risks within a fast-paced environment.
Top Skills: Gs1MS OfficeMicrosoft ProjectSmartsheet
5 Days Ago
Remote or Hybrid
USA
80K-90K
Junior
80K-90K
Junior
Hardware • Healthtech • Software • Analytics
Oversee planning, installation, and maintenance of network cabling systems. Manage projects, collaborate with stakeholders, and ensure compliance with standards.
Top Skills: Ansi/Bicsi StandardsCat5ECat6Fiber OpticsNetwork Cabling SystemsNetwork InfrastructureTia/Eia-568
7 Days Ago
Remote or Hybrid
United States
67K-125K Annually
Mid level
67K-125K Annually
Mid level
Artificial Intelligence • Cloud • Sales • Security • Software • Cybersecurity • Data Privacy
Manage IT projects, balance stakeholder objectives, evaluate technology solutions, lead cross-functional teams and oversee the asset management program.
Top Skills: Cloud ApplicationsConfiguration Management DatabaseEnterprise SaasIt SystemsService Now

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account