Project/Program Management Specialist

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

• Manage end-to-end project administration across active engagements, including Advisory Session staffing and resource schedule maintenance.
• Partner with Resource Managers to track open staffing needs, raise resource requests, and keep allocations aligned with project requirements.
• Monitor project timelines and flag risks or gaps before they become delivery issues.
• Apply an AI-first mindset to administrative workflows, actively identifying opportunities to automate manual tasks, reduce friction, and improve data accuracy.
• Use and help improve operational tooling to support a scalable, efficient delivery model.

Qualifications

• 2+ years of experience in project administration, project coordination, or a similar operational support role.
• A self-starting work style with strong organizational instincts, sharp attention to detail, and the ability to work independently and drive tasks to completion without close oversight.
• Comfort working across multiple projects and geographies simultaneously, with the ability to prioritize competing deadlines without losing the details.
• Familiarity with AI tools or automation platforms and an interest in applying them to operational workflows.
• Proficiency in PSA tools and the Microsoft 365 suite.
• Strong interpersonal skills and a proactive communication style, you flag issues early and keep stakeholders informed.
• An analytical mindset with interest in building reports, dashboards, or operational tracking tools from scratch. Candidates with data and reporting experience will find plenty of room to create here.
• Background in professional services, consulting delivery, or customer success is a strong plus.

JV20
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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