Prompt Engineer - APAC Markets

Job Overview

We are seeking a prompt engineer to join our team with a focus on prompts and use cases for customers in the APAC region. In this role, you will collaborate closely with cross-functional team members to create valuable prompting collateral and support the adoption of our products.

Security Clearance: This role requires eligibility for U.S. security clearance based on current or future interactions with domestic and foreign governments.
Responsibilities

Prompt development:

• Serve as the primary point of contact for prompting efforts related to APAC customers and prospects.
• Develop and/or advise on prompts for customers in additional verticals as needed.
• Work with sales, customer solutions, and other engineers to conceptualize, draft, and refine prompts.
• Conceptualize and generate prompts across diverse subjects and strategies, ranging from document extraction to agentic reasoning and decisioning, using a variety of styles and contexts.
• Conduct testing and refinement of prompts, iteratively optimizing by using data-driven decisions to meet or exceed customer expectations for performance.
• Develop a deep understanding of the capabilities and limitations of our products, using this knowledge to design prompts that produce desired outputs.
• Collaborate with cross-functional teams, including researchers, engineers, and product managers, to align prompt strategies with broader development goals.
• Stay updated on industry trends, AI advancements, and user preferences to continuously refine and evolve prompt strategies.

Customer enablement:

• Collaborate with external partners, customers, and users to gather insights and feedback that inform prompt development strategies.
• Directly troubleshoot underperforming prompts with customers and prospects.
• Lead training and info sessions for customers.
• Create and/or contribute to prompt enablement resources for internal and external users.
• Occasional travel to customer locations or conferences in support of sales’ and customer solutions’ efforts.

Requirements

• Must be a native Japanese or traditional Mandarin speaker with full working proficiency reading and writing.
• Bachelor’s degree (or equivalent experience) in a relevant field.
• Active security clearance or eligibility to obtain security clearance. 
• 5+ years of experience in a customer-facing role.
• Available for video conferences with customers across North American and Asian time zones, including occasional evening calls as needed. 
• An understanding of generative AI principles, natural language processing, and user-centered design with an interest in applying these concepts to practical solutions.
• Exceptional understanding of language nuances, cultural contexts, and communication dynamics.
• Excellent communication and collaboration skills, with the ability to work effectively across multidisciplinary teams.
• Data-driven mindset, comfortable using analytics tools to analyze user interactions and adjust prompt strategies accordingly.
• Strategic thinking and the ability to align prompt strategies with broader company objectives, with focus on solutions and outcomes aligned with the customer.
• Strong organizational skills with the ability to manage multiple projects and deadlines in a fast-paced environment.

Nice-to-haves

• Experience with Python.
• Experience working with and analyzing large data sets.

Benefits

• Comprehensive benefits package, including health insurance, dental insurance, and vision insurance, and access to a 401k
• Remote work environment
• Opportunities for growth and professional development
• Access to cutting-edge technology and resources for research and development
• Compensation (commensurate with experience): $130,000 - $150,000 (base salary) + bonus + equity