The Provider Growth & Success Manager aids childcare providers in launching and growing their businesses through coaching, business support, and product enablement, ensuring successful enrollment and operational efficiency.
About Wonderschool
Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure.
We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations.
Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact.
Position SummaryThis role blends customer success, business consulting, and operational enablement - owning the end-to-end lifecycle from onboarding through growth and expansion. You will work closely with business owners to improve performance across key levers including revenue growth, operational efficiency, and long-term sustainability.
Success in this role requires strong business judgment, structured problem-solving, and the ability to influence outcomes through both direct engagement and scalable systems.
ResponsibilitiesDrive Provider Success & Growth- Support providers across their full lifecycle - from onboarding and launch to ongoing growth and expansion
- Build strong, trust-based relationships through field visits, virtual coaching, and proactive outreach
- Help providers achieve key outcomes including enrollment growth, operational efficiency, and revenue stability
- Serve as a trusted advisor, guiding providers through challenges and opportunities
- Coach providers on small business fundamentals, including pricing, budgeting, and financial planning
- Support providers in building sustainable operations, including staffing and long-term growth strategies
- Help providers develop strong program positioning, parent communication, and community engagement
- Guide providers in setting and achieving measurable business goals
- Guide providers through state licensing requirements and regulatory processes
- Support preparation for inspections and ongoing compliance
- Assist with business setup tasks such as documentation, registration, and operational readiness
- Ensure providers meet required standards to successfully launch and operate
- Lead onboarding and training for Wonderschool’s platform and tools
- Help providers adopt key features that improve efficiency, enrollment, and revenue
- Deliver live trainings, walkthroughs, and ongoing support for non-technical users
- Identify gaps in adoption and proactively drive deeper product usage
- Support providers in building and managing enrollment pipelines
- Guide branding, local visibility, and digital presence (including marketplace listings and reviews)
- Coach providers on converting inquiries into enrollments and improving parent engagement
- Help providers execute local marketing strategies and community outreach
- Conduct regular in-person visits and host trainings across the region
- Facilitate group sessions, workshops, and Wonderschool Academy programs
- Represent Wonderschool in the field at events and community engagements
- Travel regularly to support provider success and relationship-building
- Maintain accurate provider records and insights in internal systems
- Partner with Sales, Support, Product, and Engineering to improve provider experience
- Surface trends, challenges, and opportunities from the field to inform product and process improvements
- 3+ years of experience in customer success, onboarding, account management, business consulting, or similar roles
- Experience working with small business owners or entrepreneurs
- Background in management consulting, strategy, or operations roles
- Experience in marketplaces, SaaS, or platform-based business models
- Familiarity with regulated industries (e.g., healthcare, education, financial services)
- Experience with CRM and analytics tools (e.g., HubSpot, Salesforce)
- Track record of driving measurable business outcomes across a portfolio
- Willingness and ability to travel regularly within the region - MUST be located in Ohio
- Experience working in regulated industries (childcare, education, healthcare, or similar)
- Familiarity with licensing or compliance processes
- Experience with SaaS onboarding or implementation
- Experience using CRM tools (e.g., HubSpot)
- Experience coaching or mentoring business owners
Location
In-person, 5-6 days a week. Must be located in Ohio. This role requires regular client travel.
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead Square-wide Trust strategy across Risk and Identity, owning high-stakes Trust bets while coaching senior PMs. Drive product for Identity Verification, Access, Disputes, and Controls; optimize seller experience, risk loss, and ecosystem health. Operate AI-native, engage regulators and partners, and coordinate Product, Engineering, Compliance, Legal, and Operations to deliver Trust and Safety initiatives.
Top Skills:
JumioMl/AiOnfidoPersonaVeriff
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead end-to-end delivery of high-priority, cross-functional Revenue initiatives including product and partnership launches. Develop integrated program plans, establish governance and operating cadences, drive cross-functional alignment, manage risks and dependencies, and create repeatable launch frameworks and executive communications to ensure successful market readiness and post-launch stabilization.
Artificial Intelligence • Cloud • Information Technology • Sales • Security • Software • Cybersecurity
Perform top-of-funnel business development to identify, qualify, and generate pipeline. Prospect enterprise and mid-market accounts through phone, email, and LinkedIn; meet daily activity targets; manage leads in Salesforce and Salesloft; collaborate with Account Executives and Marketing to create qualified opportunities; deliver consultative value propositions and territory expertise to support quarterly revenue goals.
Top Skills:
GongLinkedin Sales NavigatorSaaSSalesforceSalesloft
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
