QA Coordinator

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Job Description
The QA Coordinator is responsible for coordinating the day-to-day QA operations for Universal+ across mobile, CTV, and web. Partner with Product, Program/Project Managers, Vendors, and Distribution Partners to plan test cycles, manage certification readiness, and keep documentation, environments, and defect workflows tight-so releases ship on time with the right coverage.
As the QA Coordinator you will review and analyze system requirements, while keeping a user's perspective in mind; You will be responsible for translating these requirements into test cases, identifying defects, and driving them to resolution. Ideally, the candidate will possess a drive for thinking creatively to resolve complex problems and enjoy contributing to solutions. This role will be involved in monitoring all platforms and devices to ensure the product is being delivered as intended.
Responsibilities

• Plan & Schedule: Own the QA calendar-smoke, regression, certification, and UAT cycles; align test milestones to the release plan.
• Coverage Management: Maintain the requirements-to-test traceability matrix; keep regression suites current and risk-based per release.
• Device & Environment Readiness: Manage the device/OS matrix and test accounts; coordinate build intake, configuration flags, test data, and environment availability.
• Partner Certifications: Prepare evidence packages (checklists, screenshots, logs, videos), track certification gates, and coordinate re-submissions with partners.
• Defect Workflow: Drive daily triage with clear reproduction steps, severity/priority hygiene, ownership, and follow-through to fix verification and closure.
• Cross-Functional Coordination: Sync with PMs (Commerce, Integrations, Data) and the Product Owner on auth/SSO, IAP, promotions, metadata/search, analytics tagging, and SSAI-related test needs.
• Documentation: Maintain QA runbooks, test plans, regression lists, and release checklists; publish QA sign-off notes for Go/No-Go.
• Incidents & Postmortems: Support fast diagnosis with repro steps, logs, and impact assessment; capture QA actions in retros.
• Quality Signals: Track and share lightweight QA status (coverage executed, open blockers, high-severity defects, readiness risks).

Qualifications
Basic Requirements:

• 3-5+ years in QA coordination or QA project support for consumer apps (multi-platform experience: mobile, CTV, web)
• Solid understanding of software testing methods and device/app certification processes.
• Hands-on experience with test case management and defect tracking systems; able to write clear test cases and bug reports.
• Excellent organization, follow-through, and written/spoken communication.
• Bilingual English/Spanish preferred.

Additional Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be 18 years or older
• Must be willing to submit to a background investigation
• Must be covered by Solutions, NBCU's Alternative Dispute Resolution Program

Desired Characteristics:

• Exposure to automation pipelines (can schedule runs and interpret results with engineers).
• Comfortable reviewing API responses and basic logs to aid triage.
• Awareness of accessibility, localization, and privacy-by-design testing considerations.
• Experience with test management and defect tracking tools.
• Novice to intermediate level of experience with automation or performance testing tools such as Selenium and WebDriverIO.
• Postman or other API testing experience.
• Familiarity with JIRA and the Atlassian suite of tools.
• Understanding of Software Development Life Cycle processes and the QA lifecycle and methodology.
• Knowledge of the OTT ecosystem.
• Innovative thinker with acute awareness of managing competing initiatives.
• Strong analytical and interpersonal skills with ability to work independently and collaboratively.
• Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project-based environment.
• Familiarity with emerging video and mobile product landscape.
• Ability to thrive in a continuously changing environment.

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].