Quality Analyst - MSI

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

MSI Insurance is looking for an innovative and experienced quality analyst to support the Data and Analytics organization. The Quality Analyst is responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects. The successful candidate will work closely with business colleagues and the Data & Analytics team to perform and validate test cases based on requirements and recommend changes to predetermined quality guidelines. You will be responsible for ensuring that the end product meets the minimum quality standards, is fully functional and user-friendly.

This position will ensure the products produced by the Data & Analytics team meet the business needs and are of high quality. To be successful as a quality analyst, you should demonstrate strong attention to detail and have analytical and problem-solving abilities. The ideal candidate must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback to colleagues.

Duties/Responsibilities:

• Develop and execute test plans to ensure that all objectives are met.
• Implement and monitor test scripts to assess functionality, reliability, performance, and quality of the service or product.
• Identify and remedy defects within the production process.
• Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.
• Compile and analyze statistical data.
• Ensure that user expectations are met during the testing process.
• Assist in drafting quality assurance policies and procedures.
• Investigate customer complaints and product issues.
• Ensure ongoing compliance with quality and industry regulatory requirements.
• Participate in requirements gathering sessions between business and IT.
• Maintains and ensures proper documentation.
• Collaborates with the Project Manager to ensure quality assurance needs are met.
• Partners with Project Manager to negotiate plans and timeframes, ensuring that the business understands the anticipated result. 
• Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks. 
• Works on multiple concurrent projects

Required Skills/Abilities:

• Insurance knowledge/experience strongly desired.
• A minimum of 1-2 years’ experience as a quality analyst.
• Excellent verbal and written communication skills.
• Ability to work in a collaborative environment.
• Analytical Thinker
• Extremely organized with great attention to detail.
• Ability to make decisions quickly and with little guidance.
• Ability to adapt to change.
• Ability to learn quickly and to creatively solve new problems.
• Proficient in Microsoft Azure ecosystem and in particular Fabric a plus.

Education and Experience:

• Bachelor’s degree in Information Technology, Business, or related field required.
• At least one to two years of related experience. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.