Quality Control Auditor - Fully Remote

Remote - United States | Compliance & Risk | Neighbors Bank

At Neighbors Bank, we know that delivering exceptional mortgage experiences starts long before a loan closes. It takes careful oversight, strong partnerships, and a team that's committed to doing things the right way. That's where you come in.

We're looking for a detail-oriented, analytical professional to join our Risk Management team as a Quality Control Auditor. In this role, you'll help protect the integrity of our mortgage operations by reviewing loan originations and servicing activity, identifying opportunities for improvement, and ensuring compliance with company policies, investor requirements, and regulatory guidelines.

If you're someone who enjoys uncovering trends, solving complex problems, and making processes stronger through thoughtful analysis, we'd love to talk.

• Conduct quality control audits of mortgage loan originations and servicing activities to ensure compliance with company policies, investor requirements, and regulatory guidelines.
• Review loan files, underwriting decisions, and processes to identify deficiencies, monitor trends, and support corrective actions.
• Partner with third-party vendors and cross-functional teams to gather information, resolve audit findings, and strengthen quality throughout the mortgage loan lifecycle.
• Analyze audit results, assist with root cause analysis, and prepare clear, actionable reports that support continuous process improvement.
• Prepare responses to external audit findings and assist with self-reporting to investors and agencies when required.
• Stay current on federal and state regulations, investor requirements, and agency guidelines that impact mortgage operations.

We're not just looking for someone who can complete audits. We're looking for someone who's naturally curious, enjoys digging into the details, and takes pride in helping build stronger processes through objective analysis.

While this role works closely with teammates, leaders, and third-party partners, much of the day-to-day work requires independent focus. Success comes from staying organized, managing multiple priorities, and following projects through to completion with minimal oversight.

 Minimum Requirements:

• 1+ years of experience performing mortgage origination quality control or mortgage servicing quality control. Experience in loan processing, underwriting, closing, or servicing alone does not satisfy this requirement.
• 1+ years of experience independently reviewing mortgage loan files for compliance with investor and agency guidelines, including Conventional, FHA, VA, and/or USDA loan programs.
• Complete understanding of TRID guidelines and other applicable federal mortgage regulations as they relate to mortgage quality control.

• Notice what others miss by reviewing documentation carefully and identifying inconsistencies before they become larger issues.
• Think analytically by connecting audit findings, identifying trends, and helping uncover root causes.
• Stay organized while managing multiple audits, deadlines, and follow-up activities without sacrificing accuracy.
• Communicate with confidence by presenting findings clearly and collaborating professionally across departments and with external partners.
• Adapt quickly as regulations, investor requirements, and business priorities evolve.
• Take ownership of your work and enjoy balancing independent responsibilities with collaborative problem solving.

Neighbors Bank is actively hiring candidates who reside in only the following states: AL, AZ, AR, FL, GA (all counties except DeKalb and Fulton), ID, IN, IA, KS, MS, MO, MT, OK, SC, TX, UT, and VA.

Unfortunately, we cannot consider any exceptions to this location requirement.

Innovative, Meaningful Work: You’ll join a team that values collaboration, personality, and excellence while supporting a bank that’s always evolving.

Award-Winning Remote Culture: We’ve been recognized as one of the Top Workplaces in Financial Services and we’re proud to keep that momentum going.

Remote Flexibility: Work from any of our hiring states, from the comfort of your home, while staying connected with a supportive and engaged team.

Compensation & Benefits: Competitive pay ($28.85/hr) plus a full suite of benefits: health and dental coverage, 401(k) match, PTO, paid holidays, wellness program, monthly WFH reimbursement, and more.

This role isn’t for you if you prefer to stick to routine or shy away from details. Every day brings something different - from researching account activity to helping resolve customer questions - and success here depends on curiosity, precision, and follow-through. If you’re someone who finds satisfaction in uncovering small discrepancies, organizing information, working independently, and seeing tasks through to completion, you’ll feel right at home.

Also know we’re an increasingly AI-forward company. We don’t expect anyone to be an expert, but we do expect curiosity and a willingness to evolve. The people who thrive here actively look for ways to use new tools and technology (including AI) to improve how they work and the results they produce over time. Those who are resistant to embracing new technology and AI will likely find this environment challenging.

Let’s build something great together!