Reconciliation Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. 

What You’ll Do 

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services 

• Use a Sabre - Global Distribution System (GDS)

• Ticket and Exchange PNR's

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements 

• Use positive telephone service techniques and act on special customer requests 

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels 

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. 

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs 

• Native GDS expertise Sabre

• AIMS Scheduling Tool knowledge

• Professional communication (written and verbal) 

• Proficiency on Microsoft Excel

• Attention to detail 

• Act with integrity, and look after personal traveler information 

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) 

• Resolving customer issues quickly and independently / with supplier 

• Teamwork and openness to feedback 

​Our Traveler Care team is a 24/7 operation. We are looking for candidates who are willing to be flexible with their hours. We are hiring for nights/weekends

Location

The US national hourly wage range for this position is from $20.00 to $35.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!