Regional Account Manager

We’re looking for a Regional Performance Manager (RPM) to manage and grow a portfolio of accounts within a defined region. This is a hybrid Sales + Customer Success role where you’ll focus on driving retention, increasing revenue, and ensuring customers are getting maximum value from Impel.

You’ll act as a trusted advisor to your clients—building strong relationships, driving adoption, and identifying opportunities to expand the partnership.
Responsibilities 

Own & Grow Your Book of Business

• Manage a portfolio of regional accounts, owning retention and growth

• Drive 90%+ revenue retention while identifying expansion opportunities

• Lead regular account reviews and strategic check-ins with clients

Drive Adoption & Customer Success

• Ensure strong utilization of Impel’s platform across client teams

• Deliver onboarding, training, and ongoing enablement

• Proactively identify risks and resolve issues to maintain high customer satisfaction

Sales & Expansion Focus

• Identify upsell and cross-sell opportunities within existing accounts

• Partner with Sales as needed to close expansion opportunities

• Support development of customer stories, case studies, and references

Cross-Functional Collaboration

• Work closely with Product, Marketing, and Operations to align on client needs

• Share customer feedback to help shape product and go-to-market strategy

Operational Excellence

• Track activity, account health, and revenue in Salesforce

• Maintain strong activity levels (calls, meetings, follow-ups) to drive results

Core Experience

• Experience in account management, customer success, or sales (preferably SaaS)

• Proven ability to retain and grow existing accounts

• Experience managing multiple client relationships simultaneously

Must-Haves

• Strong consultative selling and relationship management skills

• Ability to operate in a hybrid Sales + CS role

• Highly organized with the ability to manage a high-volume book of business

• Comfortable in a fast-paced, metrics-driven environment

Nice to Have

• Experience in digital marketing, automotive, or retail

• Familiarity with Salesforce and Google Analytics