Regional Director of CMD Operations

Company Overview: Fueling Growth, Empowering People

With over 30 years in the industry, Vesta manages 800+ community contracts and serves Florida’s top communities. Our team of 1,000+ associates is proud to be recognized as one of Florida’s Top Workplaces.

Our People

Our associates are our greatest asset. We hire trusted individuals and empower their growth through training, coaching, and feedback, ensuring they have the tools to succeed.

Collaboration and Culture

We thrive on a collaborative culture where respect and recognition drive engagement, creating an environment where all team member’s contributions are valued.

Growth, Standards, and Client Focus

We focus on continuous growth and uphold the highest standards of professionalism and integrity, delivering exceptional service to our clients who entrust us with their communities.

Regional Director of CMD Operations Job Description

Hours: Full Time (30+ hours per week)

FLSA Status: Exempt (Salary)

The Regional Director of CMD Operations plays a critical leadership role in advancing Vesta Property Services’ mission of delivering exceptional community management through partnership, expertise, and accountability. Reporting directly to the Regional Vice President (RVP), this role provides strategic and operational oversight for the community management teams and associations within an assigned region. The Regional Director of CMD Operations is responsible for driving operational excellence, strengthening client relationships, developing high-performing leaders, and ensuring consistent execution of corporate and regional objectives. This individual serves as a trusted advisor to community boards and internal stakeholders while reinforcing Vesta’s standards, culture, and commitment to service excellence.

RESPONSIBLITIES AND DUTIES

• Partner with the RVP to implement regional strategy, operational priorities, and performance goals.
• Drive execution of corporate initiatives and regional business plans.
• Identify opportunities to improve operational efficiency, service delivery, and financial performance across offices.
• Establish accountability standards and measurable performance benchmarks.
• Provide senior-level oversight and guidance for assigned offices and key client relationships.
• Support General Managers (GM) and Community Association Managers in navigating complex governance,
• operational, and board-related matters.
• Strengthen long-term partnerships with Boards of Directors through proactive communication, education, and
• strategic counsel.
• Promote a culture of accountability, collaboration, and continuous professional development.
• Assist General Managers and Community managers with budget development, financial performance monitoring,
• and operational planning across the region.
• Ensure consistent application of company policies, procedures, and best practices.
• Analyze performance metrics, identify trends, and assist with implementing corrective action when necessary.
• Collaborate with accounting, maintenance, legal, and corporate departments to ensure operational alignment and
• fiscal responsibility.
• Ensure adherence to governing documents, state statutes, and regulatory requirements.
• Provide leadership on compliance enforcement, risk mitigation, and consistency in community standards.
• Partner with legal counsel and executive leadership on complex or high-risk matters.
• Serve as a liaison between regional operations and corporate leadership.
• Support client retention, contract renewals, and strategic growth initiatives.
• Participate in leadership planning and contribute to strengthening Vesta’s operational model.

REQUIRED EXPEREINCE AND QUALIFICATIONS

• Professional credentials preferred (CMCA®, AMS®, PCAM®, LCAM®, or equivalent).
• Demonstrated experience leading multiple teams or offices within a multi-site operational structure.
• Strong knowledge of community association governance, financial management, and operational best practices.
• Experience in community management, property management, or multi-site operations
• Strong organizational and time-management skills.
• High attention to detail and accuracy with documentation.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and HRIS systems.
• Ability to manage multiple priorities in a fast-paced environment.

PHYSICAL DEMANDS AND WORK ENVIROMENT

• This role is primarily sedentary, with extended periods of sitting at a desk or working on a computer.
• Occasional lifting of items up to 20 lbs. may be required.
• Work is performed in a standard office environment with typical office noise and conditions.
• May require occasional travel between company locations related events.

BENEFITS

We’re proud to offer a well-rounded, people-first benefits program designed to support you and your family — even your pets! From comprehensive medical, dental, and vision coverage to life insurance, disability protection, and 401(k) retirement plans, we’ve got you covered at every stage of life.
We also go beyond the basics with unique perks like a Health Savings Account (HSA), Flexible Spending Account (FSA), and a Pet Discount Plan to help you care for every member of your household.

And because your well-being matters to us, Vesta provides free counseling sessions, legal advice, professional
development opportunities, and an amazing referral program — available to both full-time and part-time
associates!

At Vesta, we’re more than just a workplace — we’re a community that invests in you.

AAP/EEO Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE

In compliance with the Drug-Free Workplace Act of 1988, Vesta Property Services has a longstanding commitment to provide a safe, quality-oriented and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Vesta Property Services associates and to the security of the company's equipment and facilities. For these reasons, Vesta Property Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.