Release Program Manager

About Centific

Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.

Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.

About Job

• Technical Release Program Manager

  Role Summary

  End-to-end operational execution across release governance, live-site reliability, incident management, and security & compliance readiness. This role operates at the intersection of engineering, SRE, release management, security, and leadership, ensuring predictable releases, durable incident resolution, and audit-ready compliance with clear ownership and accountability.

  Key Responsibilities

  Release & Deployment Governance

• Own visibility and coordination of release trains, sovereign clouds, hotfixes, and rollbacks.

• Lead Deployment DRI and release readiness syncs to surface build failures, deployment blockers, and readiness risks.

• Enforce Critical Change Only Advisory (CCOA) processes including exception handling and executive communication.

• Maintain release calendars, readiness criteria, and deployment tracking to reduce operational risk.

• Incident Management & Reliability

• Ensure every critical incident has a completed and scheduled RCA (Root Cause Analysis), or justified downgrade.

• Eliminate unowned, duplicate, or non-actionable incidents through owner and manager engagement.

• Shift accountability from individual contributors to manager-level ownership.

• Participate in live-site monitoring and escalation forums.

• Shiproom Ownership & Operational Reporting

• Own the Shiproom operating model as the primary mechanism for operational visibility.

• Security, Compliance & Audit Readiness

• Drive visibility and closure of SFI, S360, MSRC, and FedRAMP obligations.

• Track aging and out-of-SLA items with owners, ETAs, and escalation paths.

• Translate audit findings into executable remediation plans.

• Maintain audit-ready documentation and metrics.

• Metrics, Dashboards & Continuous Improvement

• Design and maintain KPI dashboards for incidents, PIRs, repair items, and reliability metrics.

• Improve signal quality by focusing on trends and actionability.

• Automate reporting where possible using standardized dashboards and data queries.

• Continuously refine processes and reporting formats to reduce noise and increase execution velocity.

• Desired Qualifications:

• Strong understanding of deployment pipelines and release management.

• Effective communication skills to coordinate with various teams and stakeholders.

• Familiarity with ADO (Azure DevOps).

• Experience with monitoring and validating deployment processes.

• Familiarity with Kusto Query Language (KQL)

• Produce weekly leadership-ready reports covering releases, incidents, KPIs, repair items, and compliance posture.

• Facilitate weekly review forums to validate data quality and align leadership expectations.

Salary: $90K/Annum