Remarketing Operations Specialist (Remote US)

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
   

We're Looking For:

We are seeking a Remarketing Operations Specialist with experience in vehicle remarketing and customer service. You will be part of a dedicated OPENLANE team responsible for the end to end vehicle remarketing process. You will be involved in reviewing inspections, facilitating the remarketing process, speaking with customers, and collaborating with multiple departments. In this role, you will have the opportunity to use your experience in automotive expertise, vehicle remarketing and customer service excellence. The ideal candidate will have 2+ years of experience in customer-centric roles and vehicle remarketing experience.

You Are:

• Customer-Obsessed. You prioritize delivering exceptional service to customers, whether they are colleagues, inspectors, or clients in the market.

• Detail-Oriented. Your strong attention to detail ensures the accuracy and quality of inspections, reports, and communication.

• Strategic. Your ability to understand complex issues and collaborate with stakeholders allows you to identify and implement effective solutions.

You Will:

• Review OPENLANE inspections and ensure they meet quality standards.

• Facilitate the end to end remarketing process for vehicles through digital and physical auction locations.

• Collaborate with multiple departments throughout the process.

• Review vehicles for arbitration validity. 

• Identify opportunities to reduce financial impact.

• Speak with customers and businesses via phone. 

Must-Have's:

• 2+ years of experience within a customer experience-type role.

• Strong attention to detail.

• Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently.

• Exceptional communication skills, both verbal and written.

• Vehicle Remarketing experience.

• Mechanical automotive experience.

Nice to Have's:

• Familiarity with dealer-facing tools and technology.

• Experience with arbitration resolution.

Sound like a match? Apply Now - We can't wait to hear from you!
 

Compensation Range of