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As a Remote Connect Total Case Specialist, you'll provide technical support and resolve vehicle-related inquiries, ensuring customer satisfaction. Your role involves case management, troubleshooting tech issues, and maintaining effective communication with customers and dealerships.
Top Skills:
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As a Connect Total Case Specialist, you will provide technical support, handle customer cases, and resolve vehicle-related inquiries for Kia Connect clients, ensuring high customer satisfaction and trust in the brand.
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The Connect Total Case Specialist provides exceptional customer service for Kia Connect, assisting customers with technical support and resolving vehicle-related inquiries through inbound calls.
Top Skills:
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Job Summary:
Handles customer inquiries from email, live chat, and support tickets, focusing on timely, accurate support.
Description:
Respond to customer emails and chat messages, resolve requests, maintain help desk records, escalate complex issues to higher support, ensure customer satisfaction.
Qualifications:
• Strong written communication
• Customer service experience preferred
• Comfortable with support software
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
