Provide customer support via phone, chat, and email; resolve inquiries and complaints; log interactions; follow up; maintain professional, empathetic troubleshooting.
Summary
We are seeking a Customer Support Representative to provide exceptional service to our customers via phone, chat, or email.
Description
- Assist customers with inquiries, product issues, and service-related questions.
- Resolve complaints and provide solutions in a timely manner.
- Log customer interactions and provide follow-up as needed.
- Maintain a professional and empathetic attitude while troubleshooting and assisting customers.
Qualifications
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Ability to work independently and manage multiple tasks.
- Previous experience in customer service is a plus but not required.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan with company matching.
- Flexible remote work environment
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
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- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
