The Renewals Operations Manager enhances revenue retention by optimizing renewal processes through cross-functional collaboration, reporting, and system management.
Who We Are:
At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.
We are seeking an analytical and collaborative Renewals Operations Manager to lead the operational engine behind our contract renewal motion. This role is pivotal to improving revenue retention and efficiency across the customer lifecycle. You will partner cross-functionally to streamline workflows, enhance reporting and insights, support pricing governance, and embed best practices into systems and processes. Your work will directly support leadership visibility, operational excellence, and financial predictability.
Key Responsibilities :
- Renewal Process Ownership: Lead the design, documentation, and continuous improvement of scalable, repeatable renewal processes. Partner with stakeholders in Sales, Success, Finance, and Legal to drive clarity and efficiency across deal execution
- Forecasting & Reporting: Build and maintain renewal forecasts, dashboards, and operational KPIs. Prepare recurring reporting for senior leadership that highlights trends, risk areas, pricing dynamics, and commercial performance
- Win/Loss & Insights: Conduct win/loss analysis on renewals—including churn, downsell, price uplift, and expansion. Use insights to identify root causes and partner with Renewals and Customer Success leadership to drive targeted improvements
- Performance Optimization: Leverage data to identify bottlenecks, performance gaps, and coaching opportunities within the renewal motion. Support implementation of plays that improve renewal velocity, on-time rates, and financial outcomes
- System Ownership & Technology Roadmap: Partner with IT, Revenue Operations, and product owners to define the CRM/CPQ capabilities required to support renewal workflows—ensuring functionality aligns with commercial policy, automation needs, and reporting requirements
- Enablement & Best Practices: Create training, documentation, and playbooks to ensure internal stakeholders understand the renewal process, pricing rules, and tools available to drive successful outcomes.
Required Experience :
- 4-6 years of experience in Sales Operations, Revenue Operations, or Customer Success Operations within a SaaS or recurring revenue business
- Experience working with Salesforce, CPQ, and customer lifecycle tools such as Gainsight, Totango, or ChurnZero
- Demonstrated success improving operational workflows, reporting, and performance visibility
- Strong analytical capabilities with the ability to draw insights and influence decisions through data
- Excellent cross-functional collaboration, communication, and project management skills
Preferred Experience :
- Experience with CLM systems such as Ironclad, DocuSign CLM, or Conga
- Familiarity with pricing frameworks and commercial policy enforcement
- Understanding of churn analysis and renewal propensity modeling
- Experience supporting global or multi-segment renewal motions
Key Metrics of Success :
- On-time renewal rateGross and net revenue retention
- Forecast accuracy and visibility
- Renewal pricing uplift and discount compliance
- Process cycle time and automation rate
- Quality of win/loss insights and recommended actions
Why Emburse?
Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.
• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize
their finance operations.
• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-
world challenges.
• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that
supports your success.
• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making
for businesses everywhere.
Shape your future & find what’s next at Emburse.
Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.
Top Skills
Churnzero
Conga
Cpq
Docusign Clm
Gainsight
Ironclad
Salesforce
Totango
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