Provide remote customer service to online and in-store shoppers via chat, email, and phone. Assist with product selection, order processing, returns/exchanges, and issue resolution while maintaining product knowledge to ensure customer satisfaction.
Summary
Looking for a Retail Customer Service Representative to assist customers with product selection, questions, and post-purchase support, in a remote capacity.
Description
- Provide customer service to online shoppers and in-store customers via live chat, email, or phone.
- Help customers find products, process orders, and handle returns and exchanges.
- Ensure customer satisfaction by answering questions and resolving issues.
- Maintain an in-depth knowledge of the store's product offerings.
Qualifications
- High school diploma or equivalent.
- Excellent communication skills.
- Ability to work independently and prioritize tasks.
- Experience in retail or customer service is a plus.
Benefits
- Health, dental, and vision insurance.
- Paid time off (PTO).
- 401(k) retirement plan.
- Flexible hours and remote work options.
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