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Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Act as a senior strategic advisor partnering with C-suite and Sales to architect value-led transformations using ServiceNow. Build board-level investment cases (TCO/ROI), drive executive workshops, influence must-win deals, foster cross-functional alignment, create thought leadership, and accelerate adoption of strategic, AI-enabled enterprise solutions.
Top Skills:
AIEnterprise CloudServicenow Now Platform
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Serve as a senior, customer-facing strategic advisor to C-suite stakeholders, architecting value-led transformation engagements, building board-level investment cases, driving executive alignment, and partnering with sales to close multi-million-dollar strategic deals while fostering organizational knowledge sharing and industry thought leadership.
Top Skills:
Ai-Powered ToolsEnterprise Cloud SolutionsServicenow Now Platform
Artificial Intelligence • Internet of Things • Machine Learning • Software • Analytics • Industrial • Manufacturing
Design and implement durable automations to reduce manual work, leverage AI-assisted tooling to triage and remediate incidents, contribute to CI/CD (GitHub Actions), support platform and on-call operational duties, and improve developer workflows across environments.
Top Skills:
AIAWSBashCi/CdGithub ActionsGoHelmKubernetesLlmPythonTerraform
Retention Project Manager (Omnichannel | Customer Lifetime Value | AI Automation)
Are you passionate about enhancing customer experience and driving loyalty? We’re looking for a Retention Project Manager to lead and optimize omnichannel retention strategies that strengthen customer lifetime value across multiple touchpoints.
You will play a key role in developing, executing, and optimizing retention programs, collaborating with cross-functional teams, and driving data-informed decisions to improve post-purchase experience and reduce churn.
Key Responsibilities
- Lead omnichannel retention projects by planning and implementing end-to-end strategies that enhance customer lifetime value and strengthen engagement across web, mobile, email, social, and customer service channels.
- Manage and align Marketing, Product, Sales, Customer Service, and IT teams to ensure smooth delivery of retention initiatives.
- Track project timelines, deliverables, and KPIs while maintaining transparency and communication across all departments.
- Analyze customer behavior, churn trends, and engagement metrics to identify growth opportunities and propose actionable improvements.
- Support A/B testing and experimentation to refine campaigns and improve conversion.
- Contribute to customer journey mapping, loyalty programs, and post-purchase experience improvements to build long-term retention.
- Prepare performance reports and presentations for leadership, highlighting key insights, challenges, and optimization recommendations.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, Project Management, or Data Analytics.
- 5+ years of experience in marketing retention, preferably within trade or consumer market sectors.
- Proven record in customer lifetime value, loyalty programs, or retention project management.
- Familiarity with CRM, automation, and analytics tools such as Salesforce, HubSpot, Braze, Google Analytics, and Tableau.
- Knowledge of AI automation or ChatGPT/LLM tools is a strong plus.
- Excellent command of English (upper-intermediate to fluent).
Skills & Attributes
- Strong entrepreneurial mindset — self-driven, strategic, and capable of executing with minimal supervision.
- Excellent analytical and organizational abilities.
- Proactive problem-solver with a customer-first mentality.
- Outstanding communication and stakeholder management skills.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
