Sales Development Representative

About Us

At Hiya, we're making calls safe, useful, and human again.

Voice is the most human form of communication, yet it's become one of the least trusted. Spam, scams, and AI manipulation have eroded what was once a simple way to connect. Hiya is changing that.

Each month our AI voice technology analyzes 28+ billion calls, protecting over 550 million users and 800+ businesses worldwide. Partnering with a growing global network including, AT&T, Samsung, British Telecom EE, Rogers, MasOrange,Bell Canada, MasMovil, and Virgin Media O2, we're not just stopping bad actors, we're helping people feel good and confident about picking up the phone again.

This is a pivotal moment for voice. As new threats and technologies accelerate, so does demand for trusted voice communication. Hiya is growing 40%+ year over year, expanding globally, and defining what voice becomes next.

Join us. You won't just work on what voice is today, you'll shape what it becomes tomorrow: smarter, safer, and genuinely worth answering again.

About the Position

This role is an individual contributor position responsible for qualifying and scheduling meetings for our Account Executives through both inbound and Outbound processes. You will be working closely with the sales and marketing teams. The SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted accounts designated by management.

We’re excited about you because you’re the kind of person that has high energy, is not afraid to get on the phone, has grit and wants to learn a lot about the SaaS sales process. You will conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya. SDRs are the first impression for our prospects and have a huge impact on Hiya’s success.

What You’ll Do

• Build and manage lead development pipeline in an Inbound and Outbound motion

• Deliver outbound phone 50+ calls, emails, LinkedIn messages and other touch points per day to customers and potential customers at a high volume

• Achieve or exceed goal for qualified leads to Sales on a monthly basis

• Qualify all sales leads based upon lead qualification criteria definitions

• Research and identify high-potential target accounts using tools such as LinkedIn Sales Navigator, Cognism, etc.

• Leverage ICP insights to tailor outreach and messaging, increasing engagement and response rates from target prospects

• Develop superior customer service relationships with prospects

• Provide weekly activity reports to management

• Proactively learn Hiya product, competitive products, and market knowledge via website, on‐line webinars, and other marketing information

• Update lead status and all prospect interactions in CRM application daily

• Continuous learning through mock calls, formal training, and regular coaching and feedback

• Work in different time zones

Qualities that will make you successful:

• Goal orientated: You thrive in environments where performance is measured and targets are clear. In an SDR role, you stay focused on hitting daily outreach numbers, booking qualified meetings, and consistently improving conversion rates. You're motivated by challenges and break larger goals into achievable milestones to stay on track. You take ownership of your pipeline and use data to adjust your approach for maximum impact.

The person in this role must embody Hiya’s key values of Serving our customers, Doing rather than observing, Improving ourselves and our business, Owning and holding ourselves accountable for success, and Leading by showing up with a point of view, engaging in open discussion, listening respectfully to others opinions and committing to decisions.

You will have a fast start if you have experience:

• Sales and/or lead qualification experience (with an emphasis on outbound prospecting)

• Experience with lead qualification at all levels within organizations – managers, directors, VPs, executives

• You know what to say and more importantly, how to say it

• Comfortable with making phone calls and objection handling

• Ability to work in a high energy, fast‐paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work

• Proficient with standard corporate productivity tools

• Experience using Hubspot or Marketo, Salesforce, Outreach , LinkedIn Sales Navigator and other 3rd party integration tools

• Energized working at a fast-paced company where the feedback and cycle is measured in hours rather than weeks with lots of chang

• “Get it done” attitude and team spirit while building a career-defining opportunity in a proven, results-oriented team

The requirements listed in the job descriptions are guidelines. You don’t have to satisfy every requirement or meet every qualification listed. If your skills are transferable we would still love to hear from you.

• Base Salary: $67,500.00

• Commission: up to 25% of base

  • Total compensation varies based on performance.

• Equity Compensation: ownership aligned with your impact and the company’s growth

• Compensation is determined by role scope, skills, experience, location, and market data.

• Employer-sponsored Insurance

  • Medical, dental, and vision (PPO & HDHP); 50% dependent coverage

  • Health, flexible spending, and dependent care accounts

  • Life, AD&D, and accident coverage, with company-paid life and long-term disability

• 401(k) with 3% company match (via Fidelity)

• Flexible vacation policy and paid company holidays

• Paid parental leave

• Work-from-home equipment stipend

• $1,000 annually to invest in your learning and growth

• $1,000/year in charitable donation matching

• Team lunch 2x per weeks

This position is based in Seattle, WA, USA.

We are building a team with a variety of perspectives, identities, and professional experiences. We evaluate great candidates through a business lens and we strongly believe that diversity and unique perspectives make our company stronger, more dynamic, and a great place to build a career.

Our team has won various awards over the last 4 years from Built-in Seattle and Seattle Business Week to #86 on Deloitte Technology Fast 500 and Forbes #1 Startup Employer. Here at Hiya, we are a people-centric company focused on helping each and every one of our employees grow both personally and professionally. We feel that creating a team culture of support and empowerment to challenge the status quo results in an energized and passionate team that is continuously challenged and passionate about the work they are doing. You'll love working here if you are looking for an innovative challenge that is disrupting an industry. Come join us!