Serve as the primary technical resource throughout the sales cycle for BIM and engineering software. Conduct discovery sessions, technical demonstrations, presentations, proof-of-concept support, and post-sales training. Translate engineering requirements into business value, contribute to technical content, provide market feedback to product teams, and represent the company at industry events while supporting revenue growth and customer success.
ALLPLAN enables architecture, engineering, and construction professionals to transform project delivery by connecting teams and data throughout the entire lifecycle. We are looking for a customer-focused Account Manager to strengthen and grow long-term relationships with our existing customers and/or future customers in public sector. You will be responsible for ensuring high customer satisfaction and growing revenue across both strategic and mid-sized accounts. Leveraging your relationship management skills, commercial acumen, and industry knowledge, you will act as a trusted advisor to help clients maximize the value of ALLPLAN’s BIM solutions.
Key Responsibilities:
- Serve as the primary technical resource throughout the sales cycle, conducting detailed discovery sessions to understand prospective clients' structural engineering workflows and business requirements.
- Deliver high-impact technical demonstrations and presentations of Nemetschek Engineering software to end users and decision-makers with a focus on business value and return on investment.
- Contribute to a library of product demonstration content accessible to prospects via an on-demand platform.
- Deliver post-sales professional services, including contributing to learning content published to Allplan's Learning Management System.
- Partner with the Product Management, Development, and Marketing teams to communicate market feedback, user requirements, and localized industry trends to influence the future product roadmap.
- Represent the company at industry conferences, trade shows, and regional user groups to provide expert-level technical insights and strengthen brand authority within the AEC sector.
AI Capabilities / Skills Needed:
- Generative AI (ChatGPT, Claude, etc.) for translating complex technical specifications into clear value propositions, drafting detailed RFP responses, and creating custom scripts for product demonstrations.
- AI-driven demo platforms for building interactive, persona-based product simulations and automating the deployment of tailored proof-of-concept (POC) environments.
- AI-enhanced CRM and PLM tools for tracking technical win-loss data, managing trial success metrics, and identifying patterns in feature requests to inform product development.
- AI productivity assistants for synthesizing discovery notes into technical requirement documents (TRDs), automating follow-up documentation, and tracking action items from technical audits.
Requirements:
- Bachelor's degree in Civil Engineering, Structural Engineering, Architecture, or similar Associate's degree in Architectural Drafting, Computer-Aid Drafting, or similar. Comparable professional certification may be accepted in lieu of higher education degree.
- Minimum 5 years of professional experience in the Architectural, Engineering, Construction (AEC) industry.
- Minimum 5 years of experience in Building Information Modeling (BIM) project delivery.
- Preferred: Minimum 5 years of processional experience in steel detailing and fabrication.
- Minimum 2 years of experience in sales engineering or similar roles.
- Minimum 2 years of teaching or implementing new software.
- Customer-centric mindset with a strong ability to bridge the gap between complex engineering requirements and practical business applications.
- Advanced technical aptitude with the ability to conduct deep-dive product demonstrations and lead technical discovery sessions that address specific client pain points.
- Solution-oriented approach focused on building credibility with technical evaluators while supporting the broader sales cycle to achieve regional revenue targets.
- Excellent communication and presentation skills, capable of delivering persuasive technical content to both engineering teams and non-technical decision-makers.
- Collaborative attitude with a commitment to partnering closely with Account Executives and Product Development teams to ensure seamless solution delivery.
- Analytical problem-solving skills with a proactive approach to troubleshooting technical barriers and customizing workflows to meet diverse project needs.
- High degree of self-motivation and organizational skills, with the ability to manage multiple concurrent evaluations in a fast-paced environment.
- Full professional fluency in English.
WHAT WE OFFER:
- Comprehensive onboarding and ongoing professional development to support your success and growth at ALLPLAN.
- Flexible work arrangements, including options for remote work
- The opportunity to play a key role in the growth journey of a global software company leading innovation in the AEC industry.
- Collaboration with high-performing colleagues across Customer Success, Professional Services, and Sales teams worldwide.
- Autonomy to manage your account portfolio and execute strategic account plans with strong support from leadership.
- A collaborative, fast-paced environment that values customer success, innovation, and continuous learning.
- Competitive compensation with performance-based incentives and a comprehensive benefits package.
- Excellent opportunities for professional development and career growth within a global organization
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CompensationThe base pay range for this role is $85,000 – $85,000 per year.
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