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As a Strategic Accounts Customer Success Manager, you'll ensure customer satisfaction, drive upsells, and collaborate with internal teams to support client needs and enhance product adoption.
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The Manager, Strategic Accounts will drive B2B sales strategies and manage a travel agency portfolio to meet revenue goals.
Top Skills:
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The role involves leading a high-performing team focused on acquiring and managing strategic education accounts, driving growth, and improving business metrics while maintaining customer relations.
Top Skills:
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Mujin is the future of industrial robotic systems in production and distribution environments. Our technology gives robots perception and awareness, enabling them to take on more advanced tasks. Our aim is to revolutionize the use of robotics within industry to free human resources from labor intensive tasks to focus on more intellectual challenges.
The Strategic Accounts Manager is responsible for developing new business relationships and serving as the first level of support to existing clients. The Strategic Accounts Manager serves as a point of contact for the prospective client and is expected to provide excellent consultation services. The person in this role will represent client needs and goals internally within Mujin to ensure successful proposals. In addition, you will develop relationships with prospective and existing clients to encourage new and repeat business opportunities.
Responsibilities:
- Expand our strategic account opportunities
- Establish strong, long-term client relationships
- Communicate with prospective clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Act as the liaison between prospective clients and internal teams
- Identify and approach new applications within strategic accounts
- Monitor sales performance metrics
- Prepare monthly, quarterly and annual reports and forecasts
Requirements:
- BSc degree in Sales, Business Administration or relevant field
- Proven work experience as a strategic account manager
- Solid sales experience in B2B environment
- Hands on experience with CRM software and Account management systems
- Understanding of sales performance metrics
- An ability to address customer requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- Availability to travel as needed
Since our expansion to North America, we have encountered substantial demand for our groundbreaking robotics technology. If you're seeking a job in cutting-edge robotics and automation, Mujin offers an exciting opportunity to work with state-of-the-art technology and be at the forefront of the industry's advancements. As part of the Mujin team, you will have the opportunity to work with some of the leaders in the robotics space, as we work together to change the face of industrial automation.
EEO Statement
Mujin Corp. is committed to providing equal employment opportunities for all employees and applicants, without regard to race, religion, color, sex, sexual orientation, gender identity or gender expression, national origin, age, pregnancy, physical or mental disability if the individual is otherwise qualified, genetic information, military or veteran status, marital status, familial status, parental status, HIV/AIDS status, sickle cell trait, DNA analysis, or any other protected characteristics as governed by federal, state, and local laws. This policy applies to all the Company activities, including hiring, placement, promotion, discipline, termination, compensation, and training.
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
