Sales Operations Manager

Who we are:

BRĒZ is one of the fastest-growing beverages in the US and leader in the hemp-derived beverage industry. We're on a mission to reduce human suffering and maximize human potential through a better beverage. BRĒZ promotes a sense of euphoria, relaxation, and social energy, through conscious compounds tailored to a lifestyle focused on balance, enjoyment, and mindful consumption.

Who you are: 

• Thrive in fast paced, dynamic startup environments.
• Passion for functional wellness, non-alcoholic beverage, cannabis, mushrooms, and other adaptogenic or nootropic therapeutic compounds.
• Embrace creativity and innovation, and always up for a new challenge.
• Eager to join a team aiming to revolutionize the beverage industry and make a meaningful impact on the lives of our customers.

As a Sales Operations Manager at BRĒZ, you will report directly to the Director of Operations and will play a pivotal role in optimizing our wholesale and retail operations, driving cross-functional efficiency, and delivering exceptional service to our partners. This position blends sales enablement, customer service, and operational execution—ideal for someone highly organized, relationship-driven, and excited about scaling systems in a high-growth CPG company.

What you will do:

• Manage and continuously improve sales operations for wholesale and retail channels, including systems, processes, and reporting.
  
• Partner with logistics, finance, and production to ensure accurate order fulfillment, inventory allocation, and invoicing.
  
• Act as the operational point of contact for wholesale partners—resolving issues, addressing delivery concerns, and ensuring timely communication.
  
• Onboard and support new wholesale accounts, ensuring seamless integration and strong initial experiences.
  
• Collaborate cross-functionally with Trade Marketing, Finance, Customer Experience, and Ops teams to align on goals and processes.
  
• Respond to escalated B2B customer service inquiries and ensure resolutions that align with brand standards.
  
• Track and report on account health, service SLAs, and retention metrics, and recommend optimizations to increase customer satisfaction.
  
• Create a workplace culture where people feel motivated and are excited to bring their best selves to work and commit to BRĒZ’s goals and objectives. 
• Supporting the sales team with forecasting inputs and tracking emerging opportunities.
• Maintaining and updating customer profiles and documentation, especially critical as we prepare to onboard an ERP/MRP system.
• Managing and improving the customer onboarding process, ensuring a seamless experience from initial engagement to first order.
• Monitoring open orders, backorders, and fulfillment timelines to ensure service levels are met.
• Working closely with logistics and production teams to anticipate and communicate delays or changes that may affect customer shipments.
  
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Create a workplace culture where people feel motivated and are excited to bring their best selves to work and commit to BRĒZ’s goals and objectives
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

What you will need:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• 4+ years of experience in sales operations, customer success, or account management, ideally in beverage, CPG, or cannabis.
  
• Experience working with wholesale, distributor, or retail partners across B2B channels.
  
• Proficiency in CRM, ERP, and order management systems (e.g. Net Suite/SPS, HubSpot, Shopify, Airtable, EDI).
  
• Creative thinker with a keen eye for detail and a strong sense of brand consistency.
  
• Familiarity with sales enablement tools, forecasting, and pipeline management.
  
• Excellent relationship-building and communication skills.
  
• Strong presentation skills and ability to tailor messaging to various audiences.
  
• Conflict resolution and problem-solving skills.
  
• Proven leadership supporting remote and local teams.
  
• Must be able to effectively communicate in English, both verbally and written.
  
• Possess basic mathematical skills: addition, subtraction, multiplication and division.
  
• 10–20% travel required to events, warehouse visits, or retailer meetings.

* BRĒZ is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.