Sales Operations Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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We’re seeking a Sales Operations Specialist to lead structured sales processes, drive targeted sales process improvement, and grow internal and customer relationships within a technical, engineering-driven business. This role is ideal for someone who thrives at building repeatable sales systems, administering complex accounts, and collaborating across marketing, engineering, sales, supply chain, and operations to deliver measurable revenue growth. This role is central to how we forecast demand, plan production, and support customer and material (SKU) database accuracy.

You will own the processes that connect Sales, Supply Chain, Engineering, and Operations, ensuring accurate sales forecasts, clear visibility into sales order actuals, and reliable demand signals that support production planning for complex electrical equipment. This is a high-impact role for someone who thrives at the intersection of commercial strategy and operational execution.

The work model for the role is: #LI-Remote on the Eastern/Central US with occasional travel to Richmond, VA. This role is contributing to the Electrification – Smart Power Circuit Protection Business Area in the US.

Your Role and Responsibilities:

• Lead sales forecasting, pipeline management, and demand planning processes to drive forecast accuracy, business visibility, and revenue growth.
• Analyze sales performance, market trends, customer demand, and funnel health to provide actionable insights and support strategic decision-making.
• Develop executive-level reporting and dashboards while ensuring data integrity across CRM, ERP, and business intelligence systems.
• Partner with Sales, Supply Chain, Finance, Engineering, and Product Management to align forecasts, capacity planning, business reviews, and product lifecycle initiatives.
• Drive process standardization, CRM governance, and continuous improvement initiatives that enhance operational efficiency and customer experience.
• Own Sales Incentive Plan (SIP) administration, including performance metrics, territory and crediting logic, payout validation, and reporting transparency.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the Role:

• Bachelor’s degree in Business, Engineering, Data Analytics, or similar field
• 5+ years of experience in sales operations, forecasting, demand planning, sales enablement, or strategic account management ideally in industrial, electrical, engineering, or mission‑critical infrastructure sectors.
• Advanced skills with BI tools (Power BI, Snowflake), Excel, SAP, and Salesforce CRM.
• Experience working with Supply Chain, Operations, and Engineering in a manufacturing or engineered‑to‑order environment.
• Strong analytical skills with experience in forecasting, reporting, and Excel Power Pivot and Power Query.
• Ability to translate complex technical and operational information into clear, actionable insights.
• Excellent communication, presentation, and cross‑functional collaboration skills.
• Experience in a global or matrixed organization and/or supporting mission-critical industries (data centers, hospitals, utilities, etc.) preferred

Preferred Experience:

• Strong project management skills and ability to manage concurrent multiple initiatives.
• Familiarity with various customer go-to-market strategies, such as iRep, Distributor, Valus Added Reller, integrators, and direct/end-user.
• Strong understanding of UPS systems, switchgear, PDUs, and power distribution equipment.
• Familiarity with long‑lead‑time electrical components and supply chain constraints; process‑driven mindset with strong attention to detail, structure, and continuous improvement.
• Ability to influence cross‑functional teams without direct authority.

What’s in it for you?

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

Benefits: Our benefits? Competitive, comprehensive, and crafted with you in mind.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age,  race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner. MyBenefitsABB.com

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to myBenefitsABB.com and click on “Candidate/Guest” to learn more
 

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. 
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid.  Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Parental Leave – up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
   

Retirement

• 401k Savings Plan with Company Contributions 
• Employee Stock Acquisition Plan (ESAP)
   

Time off

• ABB provides 11 paid holidays. 
• Salaried exempt positions are provided vacation under a permissive time away policy.
   

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $98,700 and $157,920 annually and is bonus eligible. #ABBCareers #RunwithABB #Runwhatrunstheworld #LI-KP1

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.