Provide Tier 2 Salesforce admin support for escalated help-desk tickets, data operations, user provisioning, automation troubleshooting, UAT, documentation, and vendor coordination to maintain platform reliability and data quality in a fast-paced remote environment.
About the Client
Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.
Why does this role exist?
This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.
Our client is a rapidly growing healthcare staffing and home health organization that supplies compassionate, reliable providers to a variety of care settings. They prioritize taking care of their people so their people can take great care of patients, pairing strong support and benefits with modern technology. They value speed, trust, and doing good while doing well, leveraging innovative tools to bridge urgent needs with quality staff.
Why does this role exist?
This role exists to provide Tier 2 Salesforce Administrator support for help desk escalations that require an admin license, ensuring timely resolution and a seamless experience for internal users. The team is expanding and needs a dedicated admin to own complex tickets, maintain data quality, and manage user provisioning across Salesforce and integrated systems as the organization scales. The position also supports process automation, documentation, UAT for major releases, and vendor coordination to safeguard platform reliability and performance.
The Impact you’ll make
Help Desk Escalations and Incident Management
- Own and resolve technical support escalations requiring a Salesforce Administrator license
- Triage, troubleshoot, and close Tier 2 tickets; perform proxy logins as needed
- Monitor trends, identify recurring issues, and recommend preventive fixes
Salesforce Administration and Data Operations
- Execute data loads and bulk updates using Data Loader and related tools
- Maintain data integrity through validation, deduplication, and audit checks
- Manage roles, profiles, permission sets, page layouts, and record types
User Provisioning and Onboarding
- Set up new hires, new teams, and new regions in Salesforce
- Provision and coordinate access in associated systems (Gmail, Dialpad, Sense, TR)
- Maintain access controls and deprovisioning in line with security best practices
Automation, Documentation, and Collaboration
- Interpret, troubleshoot, and support Salesforce Flows and workflows
- Create and maintain clear documentation for flows/workflows and admin processes
- Assist teammates with flow logic and improvements; contribute to knowledge base articles
UAT and Vendor Coordination
- Perform User Acceptance Testing prior to large project rollouts, documenting results
- Conduct proxy testing to validate end-to-end business processes
- Manage and follow through on support tickets with vendors to resolution
Skills, Knowledge and Expertise
Required:
- Current Salesforce Administrator certification
- 2+ years of hands-on Salesforce Administration, including Tier 2 support
- Proven experience with Data Loader and bulk data operations
- Demonstrated proficiency with Salesforce Flows and workflow/process automation
- Experience with user provisioning and coordinating access across integrated tools (e.g., Gmail, Dialpad, Sense, TR)
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Your Superpowers:
- Technical: Salesforce core admin (roles, profiles, permission sets, page layouts, record types), Flows, validation rules, data model fundamentals, sandbox/use of proxy logins, help desk tools, and vendor ticket coordination
- Operational: Data hygiene, documentation, UAT planning and execution, and trend analysis to drive prevention
- Soft skills: Analytical problem-solving, clear communication, customer empathy, ownership mindset, attention to detail, and collaborative teamwork
You should apply if…
- You thrive in a fast-paced, service-oriented environment and take pride in resolving complex issues for internal users
- You balance speed with precision, protecting data quality while delivering timely solutions
- You enjoy partnering with cross-functional teams, translating business needs into scalable Salesforce solutions
- You are proactive, process-improvement minded, and comfortable working a consistent Pacific Time schedule
What to expect...
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
Working Hours:
- 40 hours per week
- Monday - Friday: 8:00 am - 5:00 pm (Pacific Standard Time)
Compensation:
- $8 per hour
- No benefits package included
Benefits
About
Magic has connected top remote talent with fast-growing businesses for over 10 years.Founded in San Francisco in 2015, we now have thousands of remote workers around the world. Magic is backed by Sequoia Capital and Y Combinator.
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