Salesforce Administrator

We are looking for a Salesforce Administrator to work on a long-term project for one of our clients, the leading independent provider of elevator maintenance, repair, and modernization services. Our client has brought together the industry’s finest technicians to maintain over a thousand elevators and escalators across 58 markets in 24 states.

Location: Only LATAM - 100% Remote. 

Working hours are based on the US Central or Eastern Time Zone.

About Us:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Key Responsibilities:

• Use various techniques to gather business needs from stakeholders, e.g., focus groups, observation, prototyping.

• Define and construct user stories in the proper format, and outline the work you need to complete to meet the overall business requirement.

• Understand and create a variety of business process maps to engage end-users and validate business requirements. Examples include UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and SIPOC (supplier, inputs, process, outputs, and customers) 

• Responsible for multiple types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, user acceptance test plans, and many others.

• Facilitate clear and concise stakeholder communication throughout the project.

• Balance stakeholders' motivations and objectives throughout project meetings and in communication throughout the project lifecycle.

• Support and facilitate User Acceptance Testing (UAT).

• Ensure the right people are testing the right things.

Qualifications:

• Four-year degree or equivalent work experience.

• 1-2+ years of experience as a BA, Product Owner, or Salesforce Administrator.

• Demonstrated ability to document business requirements for Salesforce implementation projects.

• Experience writing requirements in an Agile methodology and experience writing user stories.

• Experience with Agile development methodology (e.g. Scrum).

• Ability to influence stakeholders and work closely to determine acceptable solutions.

• Excellent documentation skills.

• Fundamental analytical and conceptual thinking skills.

• Competency in Microsoft applications including Word, Excel, Visio, Project, Outlook, and SharePoint.

• Excellent planning, organizational, and time management skills.

• Previous experience implementing Salesforce solutions.

• Salesforce Certifications preferred.

What We Offer:

• Flexible working hours and remote work options.

• Opportunities for professional growth and development.

• A collaborative and inclusive work environment.

• The chance to work on impactful projects with a talented team.

• Excellent compensation in USD.

• Hardware and software setup (mandatory).