Salesforce Administrator

Salesforce Administrator

Concord is undertaking a digital transformation with Salesforce as a foundational component.  We are heavily invested in Salesforce Sales Cloud, Service Cloud, and Experience Cloud.  We’re expanding our adoption of those products while also undertaking a Salesforce Revenue Cloud implementation including CPQ, Billing, and integrations with ERP, data warehouse, and other key business systems.

The ideal candidate is energetic, self-motivated, hands-on, and passionate about building scalable, secure, and integrated business applications on the Salesforce platform. You must be highly skilled in managing the Salesforce environment, supporting existing applications, and meeting new business requirements with user-friendly and effective applications and customizations.   You must be a collaborative team player who likes working with a diverse team of highly skilled technical professionals, business leaders, and customers.

Experience with Salesforce CPQ or Billing is not required, but an interest in learning through mentorship, professional development, and hands-on experience is desirable.

About Concord Technologies:

Headquartered in Seattle, Washington, Concord Technologies is one of the largest healthcare information and data transmission hubs, handling billions of documents each year. Within the healthcare ecosystem, Concord’s solutions promote data interoperability through the efficient and secure exchange of critical, time-sensitive, and private documents between independent organizations, including medical records, prior authorizations, patient referrals, and explanations of benefits, among many others. Complementing its document transfer capabilities, Concord’s AI-powered workflow applications allow organizations to receive, ingest, and direct large amounts of unstructured data, while enabling greater efficiency and process intelligence through tools that allow for document recognition, searchability, extraction, archiving, and automation. Concord has over 260 employees across its offices in Seattle, India, as well as remote employees across the U.S. The Company serves more than 200,000 users.

Essential Functions:

• Support the design, development, and integration of Salesforce Sales Cloud and Service Cloud applications.
• Manage and resolve support requests, including configuration changes and bulk data updates, from the Salesforce user base while exercising appropriate change controls.
• Help implement, test, and support Salesforce CPQ, Revenue Cloud, and billing integrations with NetSuite.
• Rigorously follow and extend security and compliance controls to safeguard data and protect data privacy.
• Work with business stakeholders to understand requirements.
• Participate in Agile development practices.
• Develop and maintain change management and release practices for Salesforce and integrated business applications.

Position Requirements:

• Salesforce Administrator, Developer, or App Builder certification.
• Bachelor's degree in computer science, business, finance, or a related discipline.
• 3+ years of experience as a Salesforce Architect, Administrator, Developer, or similar role.
• Experience with software development life cycle and Agile.
• Strong written and verbal communications.
• Strong collaborator and team player.

Additional Qualifications:

• Experience with Salesforce CPQ or Billing.

The compensation range for this role is $110,000 - $120,000. Range can flux dependent on experience.

Additional employee benefits at Concord Technologies:

• 401K plan w/ 6% company match (vests immediately)
• Flex-Time off + sick time
• 10 company holidays
• Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
• Voluntary insurance options:
  • Pet insurance
  • Employee Life and AD&D
  • Spousal Life and AD&D
  • Child Life and AD&D
• Paid Parental Leave program
• Free unlimited ORCA card (Seattle area residents)
• Employee Rewards and Recognition through NectarHR
• Unlimited access to Udemy for Business

Concord Technologies is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.