Salesforce Administrator

The right veterinary software is critical to operations, clinical outcomes, client relationships, and more. IDEXX offers the software and services—and partnerships—that practices of all types and sizes need to succeed. Dedicated, proactive support and training, plus unmatched integration, have made us an AAHA Preferred Provider of veterinary software—and the choice of more than 125,000 veterinary professionals.

Our IT team is looking for an experienced Salesforce Administrator focused to help develop their enterprise CRM capabilities. You should enjoy working with a talented team of individuals, with diverse skills and experiences, who strive to excel in delivering software solutions that help enable the organization’s strategic objectives.

The team is deeply engaged in a multi-phase transformational project to unify our Veterinary Software CRM experience within IDEXX’s enterprise Salesforce instance. You would be joining a delivery team of six individuals with a focus of leveraging Salesforce capabilities to innovate while retiring legacy systems.

In This Role:  

•  You will perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, custom reports, dashboards and groups.
• You will develop, implement, and support enterprise custom and packaged applications and other internal software programs used by end users in the organization.  You’ll also perform a variety of systems related analytical activities to support application functionality, availability and performance.
• Analyze, understand, and translate business needs into technical configurations that administrators and developers can use as guidelines for configuration and/or programming work. 
• Configure Salesforce to satisfy business requirements. Provide daily system/application administration. Maintain system and application backup/recovery and patching. Manage access and security of the systems and applications. Monitor and proactively support system/application capacity planning and stability. 
• Assess technical requirements of requests and scope for projects and communicate results to the business clients, project teams, and IT counterparts

What you will need to succeed:

• 5 to 7+ years of experience in performing Salesforce administrator functions and working with Salesforce build tools (e.g. Salesforce DX, Github, Github Actions  etc.). 
• Salesforce configuration experience.
• Experience with Sales Cloud 
• CPQ and Subscription Management is a plus. 
• Service Cloud and Experience Cloud is a plus
• Bachelor's degree or equivalent combination of education and experience required.
• Strong communication skills, both verbal and written, including the ability to translate technical subject matter to non-technical audiences
• Excellent problem-solving skills as well as exceptional customer service as well as business relationship-building skills required.
• Ability to work independently and within teams.

Location:  it is preferred to be within driving distance to our corporate HQ in Westbrook, Maine and be on-site only hybrid, a minimum of 8 on-site visits per month. We, are however, open to someone who is in the New England area and is open to occasional on-site visits.

What you can expect from us:
• Base annual salary target: $105000- $120000 (yes, we do have flexibility if needed)
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.   At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 
Let’s pursue what matters together. 

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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