Salesforce Business Analyst - Remote

This role is contingent upon a contract award.

ICF is seeking a Salesforce Business Analyst to support an enterprise Salesforce services environment for a federal health client. This role will focus on requirements analysis, stakeholder engagement, backlog management, user story development, acceptance criteria, UAT support, documentation, and release readiness for Salesforce applications and shared platform services. 

The ideal candidate has strong experience working with business stakeholders, product owners, developers, testers, architects, and operations teams to translate business needs into clear, actionable delivery requirements. This role requires the ability to work in a structured Agile environment, manage competing stakeholder priorities, and support modernization of enterprise Salesforce capabilities rather than simply documenting current-state processes. 

This work supports an enterprise Salesforce environment that includes application development, shared platform services, integrations, operations and maintenance, release support, stakeholder onboarding, training, help desk coordination, and continuous improvement. The Business Analyst will help ensure requirements are well-defined, traceable, testable, and aligned to business outcomes, security expectations, and production support needs. 

Job Location: This position is remote within the United States. 

Please note that ICF monitors employee work locations, restricts access from foreign locations and IP addresses, and prohibits the use of personal VPN connections. 

What You’ll Be Doing 

• Work with client stakeholders, product owners, architects, developers, testers, and operations teams to gather, analyze, document, and validate business and technical requirements for Salesforce applications and shared services. 

• Translate stakeholder needs into epics, features, user stories, acceptance criteria, process flows, requirements documentation, and supporting delivery artifacts. 

• Support backlog refinement by helping clarify priorities, identify dependencies, resolve ambiguity, and prepare user stories for development and testing. 

• Analyze current-state business processes and identify opportunities to modernize workflows, reduce manual effort, improve data quality, and improve user experience. 

• Facilitate requirements sessions, stakeholder interviews, working sessions, demos, user group discussions, and review meetings. 

• Support Salesforce configuration and development teams by clarifying requirements, answering functional questions, and validating that delivered functionality meets acceptance criteria. 

• Coordinate with QA teams to support test planning, test case development, defect triage, user acceptance testing, regression testing, and production readiness. 

• Support release readiness activities, including requirements traceability, stakeholder communications, validation evidence, release notes, training inputs, and post-release feedback. 

• Document decisions, risks, issues, dependencies, action items, and stakeholder feedback in project tools and knowledge repositories. 

• Support change control by documenting requested changes, assessing business impact, coordinating review, and helping track approvals through implementation. 

• Maintain clear documentation for business processes, system functionality, user guidance, standard operating procedures, and knowledge base content. 

• Work within formal security, privacy, Section 508, documentation, and production support expectations for a regulated federal environment. 

What You Must Have 

• Bachelor’s degree

• 8+ years of experience supporting business analysis, requirements analysis, product analysis, systems analysis, or IT delivery. 

• 3+ years of experience supporting Salesforce, CRM, SaaS platform, low-code/no-code platform, or enterprise application delivery. 

Preferred Qualifications 

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.