Salesforce Q2C Technical Program Manager - R01551165

Primary Skills

• Project Delivery Management, Manage Fixed Price Delivery, Estimations and Metrics, Client Management, Communications Management, Agile, Agile Metrics and Reporting, Professional Scrum Master-CSM/ PSM1, Manage Outcome Based Delivery, Requirements Creation/User Stories, Digital Accumen, Agile Coaching, Change Management (Project Management), Backlog Grooming

Job requirements

• Summary:


We are seeking a dynamic and experienced Salesforce Q2C Technical Program Manager for our top Account to lead the planning, execution, and delivery of complex Salesforce projects across multiple business units. The ideal candidate will have knowledge of Salesforce (Sales, Service, Comms Cloud, CPQ/Billing, FSL, Experience, commerce, and MuleSoft etc), proven project leadership in Agile and hybrid environments, and strong stakeholder management skills.


• As a Technical Program Manager you will be responsible for ensuring that Salesforce initiatives are delivered on time, within scope and budget, while aligning with strategic goals and ensuring user adoption.




Responsibilities:


• Lead end-to-end project lifecycle for Salesforce implementations and enhancements, from initiation through deployment and transition to support.
• Develop and manage project plans, timelines, resource allocations, risk mitigation strategies, and communication plans.
• Partner with Product Owners, Business Analysts, Architects, Developers, and QA teams to ensure clear understanding of project objectives and deliverables.
• Facilitate Agile ceremonies (e.g., sprint planning, retrospectives, stand-ups) or manage hybrid waterfall-agile project structures as needed.
• Manage vendor relationships, SOWs, and third-party partners involved in Salesforce delivery.
• Track progress using tools such as Jira, Smartsheet, or Microsoft Project and communicate status to executives and stakeholders.
• Identify and manage project risks, issues, and dependencies, proactively escalating where needed.
• Ensure projects meet compliance, data security, and governance requirements, particularly in regulated industries (e.g., healthcare, finance).
• Champion change management and user training strategies to drive adoption of Salesforce solutions.
• Support post-go-live stabilization and lessons-learned activities.
• Knowledge of Salesforce (Sales, Service, Comms Cloud, CPQ/Billing, FSL, Experience, commerce, and MuleSoft etc), proven project leadership in Agile and hybrid environments, and strong stakeholder management skills.


Qualifications:
• Bachelor’s degree in Information Systems, Business, or related field; PMP or equivalent certification preferred.
• 10+ years of IT project management experience, with 4+ years leading Salesforce platform projects (Sales Cloud, Service Cloud, Marketing Cloud, Commerce, Experience, etc.).
• Strong understanding of Salesforce implementation methodologies, SDLC, and Agile frameworks (Scrum, SAFe).
• Experience leading cross-functional teams across IT, business, and vendor partners.
• Excellent organizational, communication, and leadership skills.
• Demonstrated ability to manage multiple concurrent projects and competing priorities.
• Proficiency with project management tools such as Jira, Confluence, MS Project, or Smartsheet.
• Salesforce Administrator or Consultant certification a plus.


To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/




Why should you apply for this role?
Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
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Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.


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