Salesforce Trailblazer and Customer Community Manager

Are you a strategic operator with deep Salesforce expertise and a passion for building scalable, efficient systems? Do you thrive at the intersection of process, technology, and business impact?
Zenkraft is looking for a Salesforce Trailblazer and Customer Community Manager to help drive operational excellence across the organization while leveraging Salesforce as a core platform for scale, particularly with our 700+ customers.

In this role, you’ll partner closely with Sales, Customer Success, Marketing, and  Finance to optimize processes, improve visibility, and ensure the business is operating smoothly and efficiently.
You’ll be a trusted advisor, systems thinker, and hands-on problem solver—someone who loves turning complexity into clarity and action.  

What you’ll do

*Own and continuously improve core business operations processes across Sales, Marketing, Customer Success, and Finance.

*Serve as the Salesforce platform owner from a business operations perspective, ensuring alignment between systems, processes, and strategy.

*Design and optimize workflows, automation, and reporting to support revenue growth, forecasting accuracy, and operational efficiency.

*Lead a large-scale customer community, act as the in-house Salesforce Experience Cloud authority,
and partner with all teams to deliver reporting and customer understanding that drive better decision-making.

*Assist with defining requirements for Customer Community Portal deployment and own reporting and maintenance of the platform

*Help streamline business processes surrounding case management, documentation updates, and customer discussion forums

*Partner with leadership to define KPIs, dashboards, and metrics that drive data-informed decision-making.

*Translate business requirements into scalable Salesforce and operational solutions.

*Drive cross-functional initiatives, ensuring alignment, accountability, and timely execution.

*Support revenue operations, including pipeline management, renewals, forecasting, and reporting.

*Identify gaps, inefficiencies, and risks in current processes and proactively propose solutions.

*Stay current on Salesforce platform enhancements and recommend improvements that unlock business value.

What we are looking for

*2+ years of experience as a Salesforce Trailblazer.

*Strong hands-on experience with Salesforce administration, including reporting, automation (Flows, Flows, Flows), data models, permissions, and overall org maintenance.

*Experience with administration or implementation of Salesforce Experience Cloud, Salesforce Service Cloud, and Salesforce Knowledge Base is preferred.

*Salesforce certifications are a plus

*Proven ability to design and scale operational processes that support growth.

*Exceptional analytical and problem-solving skills with strong attention to detail.

*Excellent communication skills, with the ability to work effectively with executives and cross-functional teams.

*Comfortable owning initiatives end-to-end and operating with a high degree of autonomy.

*Experience supporting teams.

**This role is currently open to candidates who are legally authorized to work and reside in the US, the UK, or Eastern Europe**

About Zenkraft

Zenkraft builds native Salesforce solutions that connect Salesforce solutions with global shipping and logistics providers. Our products help businesses automate shipping, tracking, billing, and logistics workflows directly within Salesforce. Our customers range from fast-growing startups to large global enterprises.

We are a distributed, product-led company that values ownership, clarity, and execution. Every team member brings deep expertise and plays a meaningful role in shaping how we grow and scale.

Why our work matters

Logistics is complex, and operational inefficiency slows companies down. Zenkraft enables businesses to run smarter, faster, and more accurately by embedding logistics workflows directly into Salesforce—reducing friction, increasing visibility, and improving outcomes.

What the job will bring you

Ownership: Significant autonomy and responsibility over how the business operates and scales.

Impact: Direct influence on revenue, efficiency, and customer experience.

Connection: A close-knit remote team that invests in strong relationships and meets annually in person.

Challenge: A fast-paced environment solving meaningful, complex problems.

The salary range for this position is expected to be between $80,800-$105,000 OTE annually. The salary range is determined by experience, seniority, and additional factors.