Lead SAP CRM functional consultant responsible for CRM Sales, Service, and Customer Interaction Center solutions. Duties include business-process and requirements gathering, blueprinting, gap analysis, configuration, test case development, integration with third-party systems, and end-user training. Focus areas: Order Management, Pricing & Billing, CTI/Web Chat for CIC, and case management. Must have completed at least two full life-cycle SAP CRM and ERP implementations.
Company Description
Job Description
Role: SAP CRM System Integrator Lead
Duration: 6 months.
compensation: No constraint for the right candidate.
Scope of Work
SAP CRM Lead Require Sr. CRM functional consultant with lead experience. Responsible for delivering solutions in the areas of CRM Sales, Service and Interaction center modules. Will take part in Business process and requirement gathering session, Blue printing, gap analysis, configuration, test cases and end user training. Experienced in the following areas
• Sales modules (Order Management, Pricing & Billing)
• Customer Interaction Center (with CTI Integration, Web Chat etc.)
• CRM Service – Case management
• Integration with third party systems Must have at least 2 complete life cycle implementations of SAP CRM & ERP.
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