monday.com Logo

monday.com

Scale Customer Success Manager

Sorry, this job was removed Sorry, this job was removed at 04:20 p.m. (PST) on Tuesday, Jul 08, 2025
Remote or Hybrid
Hiring Remotely in New York, NY
95K-130K Annually
Remote or Hybrid
Hiring Remotely in New York, NY
95K-130K Annually

Similar Jobs at monday.com

Yesterday
Remote or Hybrid
New York, NY, USA
70K-105K Annually
Junior
70K-105K Annually
Junior
Productivity • Sales • Software
The Marketing Coordinator assists in planning and executing events, manages registrations, collaborates with teams, and travels to provide support at events.
Yesterday
Remote or Hybrid
New York, NY, USA
65K-100K Annually
Junior
65K-100K Annually
Junior
Productivity • Sales • Software
The Talent Acquisition Coordinator will manage interview logistics, support onboarding, and ensure a seamless candidate experience. They will coordinate with recruiters and assist in job postings.
Top Skills: ComeetGoogle SuiteSlackZoom
2 Days Ago
Remote or Hybrid
New York, NY, USA
88K-105K Annually
Junior
88K-105K Annually
Junior
Productivity • Sales • Software
The Business Support Specialist facilitates communication between Sales, Customer Success, and partners by resolving internal business system inquiries and improving processes.
Top Skills: SaaSSalesforce
Description

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals.

The Scale CSM is an exciting role at monday.com. Scale CSM’s work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of monday.com. 

Our team is growing and we are looking for a CSM to join our team in our London office, support our customers, retain them, and help them grow by leading initiatives and collaborating with different stakeholders.

Part coach, project manager, consultant, and product expert, our Scale Customer Success Managers are continually focused on helping our customers improve their team collaboration and communication and be successful with monday.com.


About The Role

Please note this is a hybrid role and requires 3 days in office and 2 days working from home!

  • Act as a reactive CSM supporting internal stakeholders (AMs, CSMs) and customers focusing on risk mitigation and growth
  • Follow the Scale practices and strategy for each customer based on data analysis and the customer's needs
  • Identify, design, and being able to achieve the customer's goals in a short-term relationship
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
  • Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as creating email campaigns, custom training/webinars, new collateral, and hosting office hours
  • Be a role model, sharing client success methodology with members of your immediate team as well as cross-department.
  • Represent the voice of the customer and influence the product development roadmap.

Requirements
  • 1-2+ years of B2B customer success, account management, or consulting experience working with accounts of various sizes. Advantage: Experience working with a large portfolio of customers (+100) 
  • High prioritization skills and process orientation
  • Context switching - manage different (multiple) accounts at different stages in the life cycle 
  • Ability to embrace the mindset of continuous improvement and actively contribute to the CS processes and practices
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Some travel included for customer visitation
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

For New York-based hires only: Compensation Range: $95,000 - $130,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or RSUs based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations. 


Social Title
None
Social Description
None
Our Team
None
Position Type
None

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
By clicking Apply you agree to share your profile information with the hiring company.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account