The Sr. Account Manager retains and grows customer accounts by building relationships, executing sales strategies, and ensuring customer satisfaction through consultative selling practices.
Job Summary & Responsibilities
Data Axle is a leader in data solutions that drive meaningful connections between companies and people. We harness data, AI, and technology to create authentic, personalized experiences to improve our clients’ business performance. Recognized for delivering innovative B2B and B2C solutions and exceptional service for more than five decades, our global team is dedicated to helping businesses and nonprofits of all sizes thrive. We are currently seeking a Sr. Account Manager.
General Summary:
The Sr. Account Manager position is responsible for retaining existing customers and growing new business by developing and cultivating strong customer relationships. This position is also responsible for generating revenue from new and existing customers through consultative selling and outstanding customer service practices. This position will customarily and regularly exercise discretion and independent judgment relative to matters of significance.
Essential Job Functions:
1. Execute planned sales activities on a target list of high potential existing customers.
2. Execute renewal and upgrade activities according to Company standards.
3. Develop and implement account plans that document specific sales strategies and tactics.
4. Build and sustain customer relationships at multiple levels.
5. Identify specific opportunities for customer upgrade within a target list of existing customers.
6. Qualify and validate customer-specific needs and develop solution criteria.
7. Develop, in concert with customers, options for addressing those specific needs.
8. Effectively and powerfully communicate the value proposition to existing customers.
9. Act as a customer advocate throughout the entire sales process and solution delivery process.
10. Forecast and track sales revenues and activities in a timely manner using the CRM system and other tools.
11. Travel as required to attend trade shows, client meetings, or other business engagements.
*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.
Preferred Qualifications
Knowledge, Skill, and Abilities:
- Sense of urgency.
- Proven track record of overachievement within sales environment.
- High level of comfort with a technology-driven, fast-paced environment that requires ability to quickly synthesize multiple sources of data.
- Sound and up-to-date technical knowledge; familiarity with using CRM systems.
- Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the Company in an articulate, professional manner. Strong phone skills and written communications skills.
- Outstanding negotiating and closing skills.
- Ability to build and sustain trust among customers and colleagues.
- Ability to make independent choices regarding matters of significance to business operations.
- Ability to travel as needed.
Education, Experience, and Certification:
- Bachelor’s degree or equivalent experience is required. *
- 3 to 5 years of high-value, business-to-business, solution sales experience is required. *
- Professional training in selling and account planning processes.
*Minimum requirements needed to perform the job.
Scope of Job:
- No direct or indirect reports.
- No supervisory responsibility. Occasional supervision received.
- Working conditions are good, with some travel, and a consistent workweek.
- Errors may be serious and difficult to discover.
- Contact with others inside and outside of the Company is regular and frequent.
- Some access to confidential data.
Where required, Data Axle will provide the compensation range for this role upon request. Please contact us or email us at [email protected] to receive compensation and benefits information for this role. Please include the job title and/or job ID of the role you are interested in.
Affirmative Action/EEO Statement:
At Data Axle, we are committed to attracting, retaining, and engaging employees from all walks of life. Diversity is an important part of our values and business operations. We are dedicated to creating an inclusive environment that promotes professional development for everyone. As part of that commitment, Data Axle does not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and or Vietnam Era or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment. In addition, Data Axle will provide reasonable accommodation for otherwise qualified disabled individuals.
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