Senior Account Supervisor, Workplace Advisory

Edelman’s Workplace Advisory is a global team of business transformation specialists delivering solutions informed by data, powered by storytelling and automated for speed with AI, giving our clients the means to act with certainty. We build stronger companies from the inside out by focusing on the core driver of successful transformations – people. Our team’s human-centric approach powers successful transformation by giving our clients the ability to act with certainty and deliver a trusted workplace transformation. Through this, we strengthen:  

• Culture: We engage and connect employees to the organization’s core purpose, values, and behaviors through personalized employee experiences  

• Brand: We shape brand identity and ambition, and bring it to life for all stakeholders 

Joining our team means bringing with you a diverse set of skills and abilities in employee experience and change management, corporate repositioning, talent attraction, marketing, and risk and reputation. As part of Edelman’s U.S. practice, you’ll be part of a close-knit, collaborative network of team members, some of whom have been working together for more than a decade, while others have brought their unique transformation skills and abilities more recently. Our combined strength allows us to serve the widest variety of client needs and empower employees at all levels to shape the future of their companies and industries.  

About the opportunity:  

We’re seeking a flexible, adaptable and highly engaged Senior Account Supervisor (SAS) to join our Workplace Advisory team. As part of our dynamic team, you’ll contribute to the success of several major accounts across a variety of sectors. If you have a passion for helping organizations and people reach their maximum potential, we’d love to speak with you! 

Responsibilities: 

• Lead and own all aspects of client programs, including building strong client relationships, proactively delivering counsel to clients, developing strategic plans, supervising day-to-day program execution and the work of several team members, managing account budgets, staffing and work quality, integrating expertise from the broader Edelman network, and partnering with senior colleagues.

• Drive business development, including new business, organic growth with existing clients, prospecting, and developing new service offerings that expand the solutions we bring to clients.

• Contributing to the development and execution of communications strategies, programs, and tactics that meet client objectives. Sharing a point of view is encouraged and expected.

• Managing multiple projects from conception to completion by anticipating challenges and ensuring deadline and budget adherence.

• Ensuring you and your team understand the general business strategy, products and services offered by your clients, and general issues facing their industries.

• Applying or creating tools, templates, and methodologies that contribute to your clients’ communication effectiveness.

• Researching, outlining, writing, editing, and proofreading materials, including client presentations, scripts, newsletter articles, and features.

• Supporting senior colleagues in the delivery and tactical management of consulting assignments.

• Building relationships with clients and colleagues at all levels

• Collaborating on new business proposals and presentations.  

Basic Qualifications: 

• At least 6 years of relevant experience in one or more of the following: employee experience, change management, corporate repositioning, business transformation, labor communications,  and/or risk and reputation management

• A Bachelor's degree or equivalent work experience 

Preferred Qualifications: 

• Relevant experience in one or more of the following: employee experience and change management, culture, corporate repositioning, talent attraction, retention and engagement, business transformation, and risk and reputation.

• Superior writing, editing, communication, and presentation skills; project management skills; and consultative skills (including effective questioning, critical thinking, client management, and communication methodology application).

• Project management and consultative skills, including effective questioning and critical thinking.

• The ability to draft strategic client-facing deliverables and proposals, help manage multiple small or medium-sized projects simultaneously both as a team and autonomously perform well under pressure, and manage competing priorities.

• Passion for client service and teamwork.

• Commitment to advancing the vision of the Workplace Advisory practice both internally and externally.

• Ability to travel as needed and flexibility to work on-site, embedded with clients as needed.