About Zscaler
Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.
Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.
We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.
Role
We are looking for a Senior Analyst to join our Go-to-Market (GTM) Business Capabilities team. This is a remote role reporting to the Senior Director of GTM Business Capabilities.
The Senior Analyst plays a critical role in shaping, operationalizing, and continuously improving the systems, processes, and capabilities that power our global GTM organization. This role sits at the intersection of business operations, Sales, IT, data, and change management - ensuring that enhancements and enterprise projects are aligned, delivered efficiently, and adopted successfully across the field. You’ll partner closely with Business Process Owners (BPOs), IT leaders, program managers and GTM leadership to drive clarity, consistency, and operational excellence across the GTM motions.
What you’ll do (Role Expectations)
- Ensure all GTM roadmaps, timelines, dependencies, and release plans remain aligned with IT, Program Management, and Change Delivery teams
- Support BPOs and business stakeholders in documenting end-to-end processes, identifying efficiency opportunities, and ensuring business policies are defined and signed off by executive sponsors
- Define, track, and report on success metrics, adoption measures, and field impact for all releases and changes
- Partner with Change Management teams to ensure readiness, clarity, and consistency across releases while creating structured documentation to enable field users
- Lead UAT planning and execution for GTM system changes and enhancements while partnering with IT BSAs and functional leaders to ensure alignment across systems and policies
Who You Are (Success Profile)
- You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.
- You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
- You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.
- You are a positive force. You approach hard problems with constructive energy and a 'can-do' spirit that is contagious, inspiring your team to stay focused on the solution.
- You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.
What We’re Looking for (Minimum Qualifications)
- 5+ years in GTM Operations, Business Systems, Sales Operations, Process/Program Management, or similar roles in a SaaS or high-growth environment
- Strong understanding of enterprise GTM motions and experience with Salesforce, CPQ, workflow tools, and process mapping methodologies
- Exceptional communication and stakeholder management skills with the ability to explain complex systems and processes clearly
- Strong analytical abilities with experience building dashboards and interpreting operational data to drive decisions
- Highly organized and proactive professional able to manage multiple initiatives with tight timelines in an environment of change
What Will Make You Stand Out (Preferred Qualifications)
- Background in change management, enablement, or creating structured SOPs and process documentation
- Familiarity with GTM systems such as Salesforce CPQ, ERPs, Asana, Tableau, and Slack
- Exposure to SaaS Quoting and Provisioning processes or project management frameworks like Agile and Scrum
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Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Top Skills
Zscaler Bellevue, Washington, USA Office
777 108th Avenue NE Suite 1750, Bellevue, WA, United States, 98004
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