Senior Application Support Specialist

At Dario, Every Day is a New Opportunity to Make a Difference.

We are on a mission to make better health easy. Every day our employees contribute to this mission and help hundreds of thousands of people around the globe improve their health. How cool is that? We are looking for passionate, smart, and collaborative people who have a desire to do something meaningful and impactful in their career.

The Senior Application Support Specialist will be responsible for providing expert-level technical support across multiple products while working directly with the Client Success team and end clients. He/She should develop deep knowledge of all products.

The primary responsibilities of this job include:

• Serve as the primary technical point of contact for Client Success team and end clients.
• Act as a technical expert both within and outside your immediate team and be an effective communicator, cross-team problem solver - driving consensus, and developing solutions.
• Debug and troubleshoot high-performance and secure RESTful web services.
• Troubleshoot and resolve issues in web and mobile applications.
• Lead triage activities, create incident reports, and coordinate incident response across multiple teams.
• Work with Product and technical stakeholders to resolve complex issues and provide technical insights to improve product reliability.
• Coordinate seamlessly with India-based support team to ensure maximum support coverage and exceptional client experience.
• Work closely, partner, and collaborate with Engineering, Product, and DevOps teams to provide exceptional solutions that adhere to standards across teams.
• Contribute to design reviews, code reviews and hands-on troubleshooting in your respective domain.

• 7+ years of experience in technical support, software development, or related technical roles.
• 4+ years of hands-on experience with JavaScript technologies (e.g. Javascript, Typescript, Node) and frontend framework (e.g. React)
• AWS Certified Developer/Solution Architect - Big Advantage
• Experience with database troubleshooting and performance (e.g. SQL, MongoDB)
• Strong understanding of microservices, event-driven architectures, serverless container technologies (Lambda, Docker) and container orchestration platforms such as Kubernetes, OpenShift, or equivalent
• Experience working with large, scalable distributed systems
• Ability to debug, troubleshoot and resolve complex technical issues
• Should have very strong analytical and debugging skills.
• Excellent communication skills with an ability to communicate effectively with both technical and non-technical audiences, and coordinate across teams and time zones
• Experience working directly with clients and Client Success teams
• Must work in EST (Eastern Standard Time) timezone
• Knowledge of mobile apps will be an added advantage.

***DarioHealth promotes diversity of thought, culture and background, which connects the entire Dario team. We believe that every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. We are passionate about building and sustaining an inclusive and equitable working and learning environments for all people, and do not discriminate against any employee or job candidate. ***