Senior Associate, Strategy and Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.

We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Senior Associate, Strategy and Operations, you play a key role in shaping and executing the company's strategic roadmap, supporting both fintech initiatives and core product operations. You are a strong communicator, comfortable working cross-functionally to drive new business initiatives, and an integral part of the new product launch taskforce. You collaborate closely with Product Management, Product Analytics , Risk, Marketing, and Sales teams to evaluate opportunities, optimize processes, and launch new products. Your data-driven mindset and operational expertise will help drive strategic efforts across these teams.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Coordinate day-to-day operations, ensuring alignment with strategic objectives
• Collaborate with internal teams to improve efficiency and performance across product and fintech initiatives
• Track and manage key performance indicators (KPIs), making data-driven adjustments to optimize outcomes
• Identify and implement process improvements to enhance operational efficiency and scalability
• Work closely with product, engineering, and finance teams to support seamless delivery of business solutions
• Ensure compliance with industry regulations and internal policies to mitigate risks and safeguard the company.
• Support the development and implementation of strategic initiatives, ensuring timely execution and alignment with business goals
• Act as a point of contact for internal stakeholders, providing updates on operations and initiatives

Qualifications:

• Bachelor’s degree or equivalent work experience. 
• 2+ years experience working in investment banking, private equity, venture capital, management consulting, or technology in a product or strategy role. 
• Expert financial modeling skills, and comfort using analytical tools such as Tableau. SQL knowledge is a plus. 
• Demonstrated interest in and/or knowledge of vertical SaaS or Fintech. 
• What will help you succeed in this role:
• Ability to perform complex quantitative and qualitative analysis, draw insights, and convey recommendations. Note that the interview process will include a case study. 
• Strong verbal and written communication skills. 
• High level of intellectual curiosity; not afraid to challenge existing business models and go-to-market strategies.
• Entrepreneurial drive

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $108,250-$135,300 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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