The Senior Business Operations Manager will drive operational excellence by optimizing processes, improving efficiency, and supporting growth objectives across the company.
At Offchain Labs, we are not just building products — we’re leading a movement.
We are committed to creating a decentralized, secure, and transparent future through blockchain technology. Our mission is to push the boundaries of blockchain innovation and foster a creative, collaborative, and inclusive culture where ideas can come to life. We know that the future of blockchain technology is limitless, and the best way to achieve this is by working with the brightest minds.
We’re looking for thinkers and doers who are eager to embrace new challenges and seek solutions that will push existing boundaries. If you believe in the importance of transparency, trust, and the decentralization of control, and if you’re curious, adaptable, and want to disrupt the status quo, then we want to hear from you.
Why Offchain Labs?
Our team is committed to bridging the gap between the current state of blockchain and its potential. Our flagship product, Arbitrum One, is a dominant force in Ethereum scaling and is trusted by enterprises, developers, and users worldwide. But that’s just the beginning. Our passionate team is constantly building on this success, rolling out innovative tools such as Arbitrum AnyTrust, Arbitrum Orbit, Stylus, BoLD, and Arbitrum Nitro. Offchain Labs also contributes to the Ethereum core protocol with the Prysm consensus client.
Following the successful raising of $3.8M in seed funding in January 2019, as well as $20M in Series A and $100M in Series B funding in 2021, we are looking to expand our team. We invite individuals with a strong interest in blockchain and a talent for approaching problems from unique perspectives to join us in shaping the future of this dynamic field.
We're seeking a Senior Business Operations Manager to drive operational excellence across the company. This role sits at the intersection of strategy and execution, working closely with all departments to optimize processes, improve efficiency, and support our growth objectives. The ideal candidate brings experience in crypto, fintech, or high-growth startups and thrives in a fast paced, tech environment.
What you'll do:
- Support the day-to-day intake, triage, and resolution of a wide variety of operations requests, contributing to a responsive and high-quality experience for all stakeholders
- Collaborate with the Operations team to continuously improve how incoming requests are tracked, prioritized, and executed—ensuring process efficiency and consistency
- Participate in cross-functional initiatives such as device procurement, license management, vendor sourcing and vetting, system/tool implementations, and ad hoc purchases
- Contribute to the development and upkeep of internal documentation (for Ops) and external-facing guides and resources to support other teams in navigating Ops processes
- Help identify process gaps, inefficiencies, or recurring issues, and recommend improvements in coordination with the broader team
- Work alongside teammates to implement a more strategic and standardized approach to how the Ops function handles requests and executes projects
- Provide hands-on support in operational project work, ensuring deliverables are completed with accuracy, timeliness, and attention to stakeholder needs
- Partner with other team members to track metrics and patterns in requests, helping inform process refinement and resource planning
What you'll need:
- 7+ years of business operations, strategy, or management consulting experience
- Proven track record of scaling operations, especially in a startup environment
- Exceptional analytical and problem-solving abilities
- Strategic thinker with strong execution capabilities
- Strong project management skills
- Excellent communication and presentation skills for executive-level audiences
- Proficiency in data analysis tools (SQL, Excel, Tableau, or similar)
- Experience with operational tools like Notion, Monday, Salesforce, or similar platforms
- Comfortable operating in ambiguous, fast-changing environments
- Natural collaborator who can influence without authority
- Detail-oriented with ability to maintain high standards while moving quickly
- Entrepreneurial mindset with ownership mentality
- Relevant Bachelor's degree; MBA or advanced degree a plus
Perks:
- Remote-first global workforce + NY office
- Annual company offsite + team onsites
- Professional reimbursement program (facilitates industry conference attendance, certifications, and more)
- Medical, dental & vision coverage (US + some other countries)
- 401k retirement plan + company match (US only)
- Wellness stipend
- Home office set up / ergonomic equipment program
Attention Offchain Labs Job Seekers:
Please be advised that there has been a rise in fraudulent recruiter activities, particularly within the Web3 space. If you would like to confirm whether someone is an OCL employee or the legitimacy of an offer you received, please email jobs@offchainlabs.com
At Offchain Labs, we believe that diversity, equity, inclusion and belonging are essential to our success. We are committed to building a welcoming and supportive workplace for all employees, regardless of their background or identity. We strive to create an environment where everyone feels valued and has an equal opportunity to succeed and thrive. We encourage candidates from all walks of life to apply and join our team.
Top Skills
Excel
Monday
Notion
Salesforce
SQL
Tableau
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