Senior Business Systems Analyst

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

CAI is hiring! We are seeking a proactive, business-oriented Senior Business Systems Analyst for a 6 month+ contract opportunity that is hybrid in Long Beach, CA. This individual will serve as the primary liaison between the IM Division and the assigned Division, acting as both a strategic partner and an accountable delivery lead. This role blends product ownership, business systems analysis, and project coordination, with a strong emphasis on technical execution and stakeholder engagement.
What You’ll Do

• Act as the primary liaison between the IM Division and assigned Division(s), serving as the single point of contact for all information technology related needs

• Champion a strategic and collaborative relationship with business stakeholders—proactively identifying needs, fostering trust, and ensuring responsive and professional engagement

• Conduct regular check-ins with stakeholders to review in-flight work, identify emerging priorities, and align on expectations

• Maintain and continuously refine a dynamic, prioritized backlog of requests; sequencing work based on urgency, business impact, and available capacity

• Lead delivery of key initiatives, serving as both Business Systems Analyst and Technical Product Owner from scoping through implementation

• Triage and coordinate resolution of incoming issues and ad hoc requests (e.g., data discrepancies, reporting fixes) in collaboration with SMEs and technical teams

• Deliver clear and timely updates to IM leadership, including dashboards, progress reports, and executive-ready briefings

• Translate evolving business needs into actionable plans, balancing strategic product vision with short-term service delivery needs

• Plan and execute initiatives using structured PMO frameworks and/or Agile methodologies, depending on the project context

• Manage timelines, deliverables, dependencies, and resources across the full project lifecycle

• Monitor scope, budget, and quality, escalating risks and issues to governance teams as appropriate

• Provide consistent progress reporting and ensure transparent communication with stakeholders and leadership

• Translate business challenges into well-structured, traceable functional and technical requirements

• Facilitate discovery sessions, process mapping, and stakeholder interviews to capture current-state workflows and define solution needs

• Partner with business units to define measurable success criteria and support adoption planning

• Ensure technical deliverables meet business expectations through proactive alignment and validation

• Serve as a conduit between business users, developers and executive leadership; ensuring clear communication and shared understanding

• Lead requirements walkthroughs, demos, and working sessions to drive alignment and gather feedback

• Communicate priorities, constraints, and trade-offs in a clear, audience-appropriate manner

• Manage vendor engagement across the delivery lifecycle, from design and development to implementation and support

• Monitor vendor deliverables, timelines, and risks; escalate concerns proactively

• Assist with software procurement, license renewals, and contract negotiations as needed

• Maintain a RAID (Risks, Actions, Issues, Decisions) log to support transparency and accountability

• Participate in change control and governance processes to ensure proper oversight

• Proactively identify, communicate, and mitigate delivery risks and blockers

What You’ll Need

Required:

• 10–15 years of progressive experience in hybrid roles spanning product ownership, business systems analysis, and project delivery; ideally within enterprise IT or public sector environments

• Demonstrated ability to operate independently in dynamic, fast-paced settings, managing multiple priorities and shifting demands with minimal supervision

• Proven strength in facilitation and cross-functional communication, with the ability to engage both technical teams and business stakeholders effectively

• Experienced in proactively driving stakeholder alignment, resolving competing priorities, and navigating organizational complexity with professionalism

• Background in client-facing roles, such as management consulting or stakeholder liaison functions—serving as the bridge between business needs and technical execution, and ensuring visibility at the executive level

• Exceptional written communication skills, capable of producing clear, concise, and tailored documentation, from technical specs to executive summaries

• Consistent track record of delivering meaningful outcomes, not just documentation—focused on value realization and impact

• Adept at introducing structure in ambiguous or evolving environments, with a strong orientation toward clarity and execution

• Proficiency with backlog tools such as Azure DevOps or Jira

• Proficiency with project management platforms such as MS Project or Smartsheet

• Proficiency with collaboration tools such as Microsoft Teams, SharePoint, Miro

• Solid understanding of software development life cycle (SDLC), Agile methodologies, and structured PMO or governance frameworks

• Builds credibility and trust quickly through strong interpersonal and relationship-building skills

• Naturally proactive, resourceful, and inquisitive—drives work forward without waiting for direction

• Demonstrates a high level of ownership and accountability, consistently following through and closing the loop with all stakeholders

• Possesses strong situational awareness, with the ability to tailor messaging and tone to diverse audiences and political contexts

• Comfortable working through ambiguity—asks the right questions, surfaces assumptions, and identifies actionable paths forward

• Maintains professionalism, discretion, and maturity, especially in high-visibility or politically sensitive environments

Preferred

• Bachelor’s degree in Business, Computer Science, Information Systems, or related field

• MBA or equivalent graduate degree preferred but not required

• Project Management Professional, Certified Scrum Product Owner (CSPO), SAFe Product
  Owner/Product Manager, or equivalent certifications

• Demonstrated success operating as both an executor and a thought partner - balancing hands-on delivery with strategic planning

• Familiarity with ITSM, enterprise system implementations, or organizational change management frameworks

• Prior experience serving as a trusted liaison between business and technical teams, ideally in a consulting, client-facing, or cross-functional delivery role

• Consulting experience with public sector or large matrixed organizations strongly preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.