Senior Claims Analyst

We are Indeed Flex. We Help People Get Jobs. Right now, we’re hiring!

The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we’re taking a radically different approach: providing job seekers with control, ownership and choice, so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionise the industry.

After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and we rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support we’ve been able to accelerate our mission as we expand throughout the US as well as the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!

Main Purpose

As a Senior Claims Analyst at Indeed Flex, you will be instrumental in safeguarding the well-being of our flexible workforce and protecting our business interests. You will be responsible for the end-to-end management of workers' compensation claims, from initial reporting through to resolution, ensuring compliance with all state and federal regulations. This role requires a proactive approach, strong communication skills, and a deep understanding of workers' compensation processes within the staffing and employment industry. The role works within our wider Risk and Compliance function and reports directly to the Head of Risk and Compliance.

This is an in-office role, five days per week with the option to work from home on Thursdays.

Responsibilities & Duties

• End-to-End Claims Management: Lead the full lifecycle of workers’ compensation claims for our flexible workforce — from first report of injury through closure — ensuring timely processing and regulatory compliance.
• TPA & Carrier Liaison: Act as the primary point of contact and collaborate effectively with Third-Party Administrators (TPAs) and Workers' Compensation Carriers to facilitate claim investigations, medical management, and settlement negotiations.
• Claim Investigation & Documentation: Conduct thorough investigations into reported incidents, gathering necessary documentation, witness statements, and relevant information to support claim adjudication.
• Communication & Stakeholder Management: Maintain clear, concise, and empathetic communication with injured workers, internal teams (e.g., HR, Operations, Risk and Compliance), and external partners, providing updates on claim status and guiding them through the process.
• Compliance & Regulations: Ensure all claims are managed in full compliance with relevant state and federal workers' compensation laws, regulations, and reporting requirements.
• Return-to-Work Coordination: Collaborate with TPAs, medical providers, and internal teams to facilitate appropriate return-to-work programs and light-duty assignments for injured workers.
• Data Analysis & Reporting: Track key claims metrics, identify trends, and provide regular reports on claim status, financial exposure, and performance to management.
• Policy & Procedure Adherence: Adhere to and contribute to the continuous improvement of Indeed Flex's workers' compensation policies and procedures.
• Problem Solving: Proactively identify and resolve complex claim issues, escalating as necessary to ensure optimal outcomes.
• Training & Education: Provide guidance and support to internal teams regarding workers' compensation reporting and best practices.

You’ll fit right in at Indeed Flex if:

• You’re a great communicator and highly collaborative. We’re best when we all pull in the same direction
• You don’t mind doing the work, whatever it is - you can see the impact at the end and you’re in it for the long haul
• Data is your heart and soul - you know you need it to drive you in the right direction
• You’re proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in a scale up environment - you know what we’re about and you want to be a part of it

Work Environment

This job operates in a professional office environment or remotely. This role routinely uses standard office equipment to complete daily responsibilities and duties. If working in a remote office environment, a clean, designated workspace must be kept in a safe condition, free from hazards to both the employee and the equipment. Remote office positions also require reliable, high-speed internet.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is required to sit or stand at a desk indoors for most of the day; and is occasionally required to climb or balance; and stoop, kneel, crouch or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This position requires the employee to drive.

Position Type / Expected Hours of Work

Full-Time Position. Hours are Monday - Friday, regular business hours. Occasional evening and weekend work may be required as job duties demand. 

Travel
This position requires minimal travel, less than 25% of the time. Most travel is outside of the local area and will require overnight accommodations. 

All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy. It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements. 

Work Authorization / Security Clearance

None Required For This Position

AAP/EEO Statement
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Other Duties
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.