The Senior Consultant will manage program delivery and stakeholder interactions, translating fraud strategies into actionable tasks while leading cross-functional teams to mitigate fraud cases and enhance program maturity.
FiveBy is a high-end anti-fraud and online security consultancy headquartered in Seattle with operations across the United States. We are a motivated group of specialized professionals united under the mission to provide the programs, services, and expertise our clients need to protect their products and customers. With the ever-increasing frequency of fraud, piracy, and other commercial risk, there has never been a better time to join the fight against online crime.
We are looking for a Senior Consultant in Program Management to join our team! In this role, you will serve as the connective tissue between client stakeholders, fraud investigators, data analysts, and practice leadership — translating fraud strategy into structured workstreams and driving delivery against program milestones. The ideal candidate will bring 8+ years of program or project management experience, a solid understanding of fraud operations or trust & safety, and a proven ability to lead complex, multi-phase client engagements with rigor and precision.
Responsibilities
Program Delivery & Stakeholder Management
Required
Required
We are looking for a Senior Consultant in Program Management to join our team! In this role, you will serve as the connective tissue between client stakeholders, fraud investigators, data analysts, and practice leadership — translating fraud strategy into structured workstreams and driving delivery against program milestones. The ideal candidate will bring 8+ years of program or project management experience, a solid understanding of fraud operations or trust & safety, and a proven ability to lead complex, multi-phase client engagements with rigor and precision.
Responsibilities
Program Delivery & Stakeholder Management
- Define, plan, and manage workstreams across fraud operations engagements (fraud investigation, pattern analysis, mitigation, and program enablement); translate priorities into actionable tasks with clear owners and timelines
- Facilitate cross-functional working sessions and serve as primary or backup point of contact for client program management stakeholders
- Own program documentation (scoping, timelines, action logs, decision records) and track and communicate risks, dependencies, and blockers through to resolution
- Coordinate deliverable production across FiveBy team members, ensuring quality and on-time delivery
- Author meeting agendas and action item logs; produce monthly program reports and executive-facing updates, including quarterly reporting contributions
- Coordinate across fraud investigation and data analytics teams to surface and document fraud patterns, trends, and heuristics
- Support development of fraud metrics, dashboards, and reporting views in partnership with Sr. Data Analysts
- Document fraud investigation workflows, case triage procedures, escalation frameworks, playbooks, and case closure standards
- Assist in tooling requirements definition and tool recommendations for investigator enablement
- Facilitate translation of fraud findings and mitigation recommendations into structured, client-ready deliverables
- Contribute to fraud program maturity assessments and operationalization planning
- Strong command of program management methodology and its practical application in client delivery settings
- Solid understanding of FiveBy's fraud and trust & safety domain areas, or directly transferable experience
- Demonstrated ability to work with significant independence across complex, multi-stakeholder programs
- Ability to manage a portfolio of high-complexity tasks and deliverables concurrently
- Periodic team, project, or workstream lead responsibilities
- Proactively surfaces opportunities to expand or deepen client engagements through effective communication of FiveBy's capabilities
Required
- Bachelor's degree or higher in Business, Management, Computer Science, Engineering Management, or a related field — OR equivalent professional work experience
- 8+ years of professional experience in program or project management, operations, or a related consulting discipline
- 3+ years of experience in one or more of FiveBy's domain areas (anti-fraud, trust & safety, online security, payments risk, marketplace integrity) or a directly transferable field
- 2+ years in a consulting or client-facing professional services environment
- Experience managing fraud operations or trust & safety programs for a platform, marketplace, or payments business
- PMP and/or PgMP certification
Required
- Proficiency in Agile, Scrum, or other project management methodologies
- Strong written and verbal communication skills; ability to produce clear documentation and client-ready reporting
- Demonstrated ability to manage and align cross-functional stakeholders
- Familiarity with fraud typologies (account abuse, promo fraud, synthetic identity, referral abuse, payment fraud), investigation workflows, and fraud analytics or case management platforms
- Experience with data tools and dashboarding (e.g., Mode, Tableau, Power BI) at a program-coordination level
Top Skills
Agile
Mode
Power BI
Scrum
Tableau
FiveBy Seattle, Washington, USA Office
705 5th Ave S, Seattle, WA, United States, 98104
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
The Associate Supply Chain Specialist manages purchase orders, collaborates with stakeholders, analyzes supply and demand, and ensures on-time delivery.
Top Skills:
Erp SystemsSAP
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
The Flight Test Aviation Safety Official will manage safety requirements, conduct risk assessments, support test operations, and lead safety investigations in a fast-paced development environment.
Top Skills:
Ac 120-92DAc 21-58A)Faa 14 Cfr Part 5MS OfficeSafety Management Systems (Icao Annex 19
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
The Flightline Operations Manager oversees air vehicle completion, interfaces with stakeholders, develops project plans, and manages staff. They ensure compliance with operational needs and perform troubleshooting and testing.
Top Skills:
AerospaceAvionicsManufacturing
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
