Contracts Specialist

Are you ready to unlock your true potential? Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a significant impact.

We are seeking a detail-oriented and commercially minded Contracts Specialist to own the day-to-day negotiating, drafting, and management of TrueCommerce’s commercial contracts portfolio and high-volume automated contracting process.

This role manages a variety of agreements—primarily software-as-a-service (SaaS) agreements, reseller and referral agreements, amendments, non-disclosure agreements (NDAs), and more—and will engage and collaborate cross-functionally with Sales, Finance, IT, Security, Product, and Technology teams at all levels throughout the global organization. You will ensure that contracts follow the required processes and adequately protect the company’s interests, while helping to develop and continuously improve those processes. You will also serve as the first line to interpret contract requirements, obligations, and risk exposure, advising the business on the appropriate course of action, and will own intake-to-signature for vendor agreements on the procurement side. Additionally, this role supports day-to-day legal work across the company, including matters involving human resources, facilities, insurance/risk, litigation administration, M&A diligence, and corporate housekeeping.

We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs and more!

This role is a remote opportunity.

• Negotiate and draft customer-facing SaaS agreements, order forms, amendments, NDAs, DPAs, reseller and referral agreements, and related commercial documents
• Serve as the primary point of contact for Sales and Revenue Operations on contract questions, negotiation strategy, and turnaround
• Own and continuously improve TrueCommerce’s sales contract templates, fallback positions, and negotiation playbook in coordination with the General Counsel
• Coordinate cross-functional reviews (Security, Finance, Tax, Privacy) and route deals through the appropriate approval workflows in TrueCommerce’s CLM and signature tools
• Ensure contract provisions are clear and conform to TrueCommerce policies, the negotiation playbook, contract law, and applicable regulations
• Independently identify, assess, and resolve commercial risk within delegated authority; escalate matters outside the established framework to the General Counsel
• Track and report cycle time, escalation volume, and template adoption; deliver enablement and training to Sales and Sales Operations on contracting best practices
• Own intake-to-signature for vendor and procurement contracts (MSAs, SOWs, DPAs, security exhibits, order forms, click-throughs) and serve as the primary contracts contact for IT, Security, Finance, and business owners
• Negotiate vendor terms (limitation of liability, indemnity, data protection, security, insurance, termination) against TrueCommerce’s procurement playbook; escalate non-standard risks to the General Counsel
• Ensure vendor data flows, sub-processor approvals, and required security and privacy diligence are completed before signature
• Support finance, people team, facilities, risk management (including insurance), privacy/information security/compliance, and legal initiatives (including litigation and M&A) as requested
• Assist with corporate housekeeping (entity maintenance, registered agent updates, qualifications to do business, board and stockholder consents, secretary’s certificates) and M&A diligence as needed
• Partner with the General Counsel on bigger-picture matters, policy development, and special projects as assigned
• Drive continuous improvement of contracting processes, including managing KPIs, contracting automation, self-serve clause libraries, click-throughs, and AI-assisted review where appropriate

• 3–5 years of contract review and management experience, preferably at a fast-paced, high-growth technology company
• Experience in SaaS and cloud-based deployment business models preferred
• Hands-on experience reviewing, negotiating, and drafting/tracking contracts, both through negotiated contracts with sophisticated customers and automated contract processes
• Familiarity with U.S. and EU data protection requirements (GDPR, CCPA/CPRA, state privacy laws) and standard DPA and sub-processor frameworks
• Working familiarity with SaaS commercial terms: SLAs, data ownership and use, security, sub-processors, AI/ML training and output, audit rights, source code escrow, and most-favored-customer concepts
• Working familiarity with supplemental contract documents such as DPAs, codes of conduct, and BAAs
• Strong drafting skills with attention to detail and the ability to translate business intent into clear contract language
• Sound business judgment and a pragmatic, commercial mindset; comfortable balancing legal risk against commercial considerations and saying “no” diplomatically when warranted
• Ability to triage, prioritize, and manage a high-volume queue across competing deadlines and stakeholders
• Strong written and verbal communication skills, with experience communicating with executive-level management and sales teams
• Demonstrated ability to identify problems, exercise sound business judgment, and drive matters to resolution with minimal supervision
• Experience developing and maintaining strong, professional working relationships with the sales organization and other internal stakeholders
• Experience and flexibility working across cultures and time zones a plus
• Ownership mindset and ability to operate independently within a defined escalation framework
• Proficiency in Microsoft Word (including styles, tracked changes, and comparison) and familiarity with contract management tools and e-signature platforms
• Occasional travel (≤10%) for team offsites, key negotiations, and onsite meetings as needed

• Remote first and casual work environment
• 401k with 3.5% company match and vested after 2 years
• 20 PTO days – 1 birthday day off – 1 Volunteer day – 11 company holidays
• Medical, dental, vision and other life/health insurance plans
• Paid parental leave
• Wellness reimbursement program

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.